Store Manager II - Retail

About the Role

The Store Manager is responsible for leading all store operations and personnel management in their assigned retail location. This person is critical in maintaining a safe work environment and a culture of customer service, ensuring exceptional guest experiences, and meeting all budget and sales targets. Our Store Managers work to lead and coach team members and encourage growth and development within the organization.

Responsibilities

• Act as the General Manager of a site overseeing all aspects of store operations and personnel management.
• Fosters cohesion among team members and cultivates a positive organizational culture.
• Responsible for handling escalated customer service matters.
• Ensures strict adherence to safety protocols throughout all operational activities.
• Manages operational costs, including labor and supplies, within the assigned store.
• Executes budget management duties, meets sales targets and production benchmarks.
• Supervises payroll operations and monitors profit and loss margins.
• Manages the selection, hiring, training, onboarding, progressive discipline, and coaching of retail store associates.
• Supports the growth and professional development of Assistant Store Managers.
• Establishes a structured development framework for leads and hourly associates with the Regional Director.
• Ensures timely resolution of inquiries and assistance requests from leaders and support staff.
• Commences and concludes store operations, including cash counts, sales reports, and securing the premises.
• Develops operational loss prevention initiatives and communicates identified losses to leadership.

Qualifications

• High School diploma plus post-secondary credits, required; Associate degree, preferred.
• 3-5 years’ operational management experience in a General Manager capacity (retail, manufacturing, hospitality), with at least 3 years of supervisory experience.
• Leadership skills and business acumen.
• Advanced communication skills – written and verbal.
• Strong project management skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Coaching, development, and leadership skills.
• Conflict management skills.
• Ability to be cross-trained for all retail positions.
• Customer service focus.
• Strong understanding of Microsoft Office Suite.
• Valid Driver’s License and personal vehicle, required.

Benefits

Goodwill offers excellent benefits, including:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

Additional benefits for full-time team members (30+ hours/week):

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

Why Work for Goodwill

Goodwill Industries of Northwest North Carolina is a nonprofit organization dedicated to providing employment and training services. With over 1,100 team members, 52 retail stores, 20 career centers, and dozens of attended donation centers across 31 counties, Goodwill offers a wide range of career opportunities. Our work makes a difference in the lives of individuals and the community. We provide excellent benefits, competitive pay, and a unique, fulfilling work environment shaped by our values: Living the Mission, Promoting Teamwork, Driving Improvement, Taking Responsibility, and Respecting Others.