Retail Store Manager

Responsibilities

• Build talent by sourcing, recruiting, hiring, and supporting the onboarding of an engaged, sales-driven team.
• Ensure efficiency during the training process and provide ongoing coaching and development opportunities for existing staff.
• Develop business strategies to expand the customer base, increase store traffic, and optimize profitability.
• Manage employee relations and drive workplace engagement and motivation within the store.
• Oversee and manage the retail store’s outreach programs and initiatives while engaging with Retail Sales partners and the local community.
• Drive Lakeshore’s customer service standards (SERVE) through consistent measurement of store performance and customer feedback.
• Handle complex customer service issues and escalations.

Qualifications

• 3–5 years retail management experience.
• Ability to work a flexible schedule, including nights and weekends.
• Knowledge of retail POS systems.