Store Manager II (Crown Heights)

About the role

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses.

Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accountable for achieving both Store and individual performance metrics
• Absorbs multiple store locations and/or a diverse and complex customer base, if required
• Acts as peer mentor to developing store managers
• Requires deep expert knowledge of the business, banking and bank operations
• Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
• Provides coaching, mentorship and guidance to others within area of expertise
• Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
• Origins loan applications, handles Conditions of Lending and conducts loan closings
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Requirements

• Undergraduate degree or equivalent experience
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• 4+ years of proven leadership and coaching experience required
• Small Business and Consumer lending experience required
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Notary License (preferred)

Qualifications

• Education: Undergraduate degree or equivalent experience
• Experience: 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required
• Business Development: 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• Lending: 4+ years of proven leadership and coaching experience required
• Product Knowledge: Small Business and Consumer lending experience required
• Process Management: Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Financial Analysis: Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Communication: Strong financial analysis skills, strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers, excellent verbal and written communication skills
• Leadership: Demonstrated ability to lead and motivate team members
• Technical Skills: Proficient with Microsoft Office suite
• Other: Notary License (preferred)

Skills

• People Management Leadership
• Hiring the best talent
• Setting goals
• Developing staff
• Managing employee performance and compensation decisions
• Promoting teamwork
• Handling disciplinary actions
• People Management Leadership
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