Store Manager - Houston

About the role

Our mission is to create a unique customer experience and produce leaders by instilling confidence, knowledge, and a stylist’s mentality. The Store Manager drives the business forward by providing an exceptional customer experience and creating long-lasting client relationships. This is a sales floor role focused on creating an environment where feedback is constant and the customer is always the top priority. The Store Manager cultivates a store team that supports and motivates one another, oversees store operations to ensure smooth and profitable functioning, and builds a personal legacy.

Responsibilities

• Meet personal and store sales goals by ensuring each customer receives outstanding service.
• Establish a returning client business by developing and maintaining long-lasting relationships.
• Actively outreach to client base via email, phone call, and text messaging to strengthen relationships.
• Utilize company selling culture and training tools to meet and exceed KPI expectations.
• Learn and communicate trends of each collection to build stronger stylists.
• Maintain an active sales floor presence to lead by example and coach staff in developing strong client relationships.
• Provide in-the-moment feedback on the sales floor to inspire and develop the sales team.
• Maintain organization, upkeep, and cleanliness of both the front and back of house.
• Recruit, hire, onboard, and train all new hires.
• Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader.
• Ensure the integrity of payroll and the payroll process.
• Actively support Diversity, Equity, and Inclusion initiatives.
• Ensure the sales floor is maintained and beautifully reflects the brand.
• Cultivate an environment that promotes teamwork and camaraderie.
• Remain coachable and open to feedback to continuously develop in your role.
• Act as a leader in the District and as a partner to fellow Store Managers.

Requirements

• Previous management experience required.
• Previous sales experience required.
• Ability to constantly bend, open, lift, carry, and move merchandise and fixtures up to 25 pounds as needed.
• Continuous standing and walking; ability to move around all store areas and be accessible to customers.
• Ability to occasionally climb ladders as needed.
• Ability to work daily with telephone, POS, and computer equipment.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.

Competencies

• Customer focus
• Drive for results
• Team player
• Time management
• Personal credibility
• Business acumen
• Communication
• Managerial courage
• Managing performance
• Motivating others