Store Manager | Hillsdale, San Mateo

Core Responsibilities

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive and fun experience for team members.
• Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
• Manage the store’s hiring strategy to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
• Support ongoing learning and development of all team members consistently and equitably by providing direct feedback, coaching, mentoring, continuous development check-ins and leading performance management activities.
• Address all employee concerns and issues, including knowing when to partner with internal support to take appropriate action.
• Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Manage and direct in-store team members to ensure optimal guest experience that values guests’ time and supports store operations.
• Address emergent issues, including guest escalations and urgent requests.
• Establish and increase brand awareness in the community by cultivating and maintaining inclusive relationships with local ambassadors, sweat leaders, community influencers and other external partners.
• Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, International Day of Yoga).
• Drive overall store visual merchandising, product strategy, including product escalations, and execute company-driven product actions, projects, and initiatives.
• Manage sell-through by monitoring product levels, ensuring accuracy of inventory counts, and organizing product deliveries in line with visual merchandising strategy.
• Plan and execute high-level quarterly and seasonal planning for store with respect to strategy, budget, and labor (including recruiting and training/development).
• Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
• Move dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team members.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

People Management

• Accountable for controllable budget; labor hours; annual sales plan target
• Directly responsible for managing all other store leadership roles
• Responsible for hiring and terminating all store employees

Job Requirements

• Eligibility: Must be legally authorized to work in the country in which the store is located
• Experience: 1 year people management experience (including recruiting, hiring, and holding employees accountable to performance expectations)
• Experience: 1 year managing business operations and administration, including experience with retail scheduling and management of labor hours and managing projects or processes

Job Assets

• Nice to have; not required: Education: High school diploma, GED, or equivalent
• Nice to have; not required: Education: Bachelor’s degree or equivalent