Store Manager, Hagerstown Premium Outlets

About the role

As a Store Manager, you will lead the customer and associate experiences in your store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement. You coach your team to reach their full potential and ensure a welcoming experience for all customers and associates.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Requirements

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and create action plans to drive results.
• Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off & holidays.
• Opportunities for monthly bonuses.
• Merchandise discounts plus eligibility for discounts at sister brands.
• Professional development and opportunities for advancement across our brands.
• Community impact through our philanthropic partnerships.

Availability of these benefits is based on employment type, role, and certain eligibility requirements.

Pay

$56,990.00 - $68,390.00 USD per year.

Location

Store 3033-Hagerstown Premium Outlets, Hagerstown, MD 21740.

Position Type: Regular/Full time.