Retail Store Manager (Houston Premium Outlets)

About the role

New Balance Retail Store Managers are responsible for leading their store's staff, operations, and presentation. They are tasked with creating a "Total Customer Satisfaction" culture, setting strategic directions, hiring capable employees, boosting store traffic, and maintaining a positive work environment.

Responsibilities

• Create and maintain a "Total Customer Satisfaction" culture by ensuring your team is 100% trained on the NB GUEST service model
• Set the strategic direction to reach sales and budget goals
• Hire awesome people to work with you and take ownership of their growth and development
• Think outside the box to boost store traffic and hit financial marks
• Execute weekly and monthly business rhythms and tasks to ensure your store runs smoothly
• Keep your store looking fresh by upholding visual merchandising standards
• Cook up volunteer opportunities to build our brand within the communities we serve
• Analyze market trends in tandem with District Manager to effectively drive sales
• Maintain positive employee relations and open lines of communication throughout store
• Communicate with District Manager on coaching strategy and conflict resolution
• Conduct regular employee performance reviews to keep your team top notch
• Promote and follow safety protocols

Requirements For Success

• Must be 18 years of age or older
• 3-6 years’ store management experience (some stores in high volume areas may require more)
• B.A. in Business Administration or related field preferred
• Proficiency with POS systems and Microsoft Office
• Understanding of how to develop staff through experience in staffing, coaching, counseling, etc.
• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Able to lift: 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Pay

The pay range for this position is $58,875.00 - $88,325.00 annually, with actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.

Benefits

• Comprehensive traditional benefits package including medical, dental, vision, life insurance, and 401K
• Nontraditional perks like online learning and development courses, tuition reimbursement, $100 monthly student loan support, and various mentorship programs
• $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays, and generous parental leave
• Medical, dental, and vision insurance for temporary associates
• 401k, short term disability, $300 lifestyle reimbursement, and associate discount for part-time associates

Equal Opportunity Employer

New Balance is committed to providing equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion, and other terms, conditions, and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information, or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran, or other protected veteran.