Retail Store Manager (Houston Premium Outlets)

About the role

New Balance Retail Store Managers are responsible for leading their store's staff, operations, and presentation. They are tasked with creating and maintaining a "Total Customer Satisfaction" culture, setting strategic directions, hiring capable employees, boosting store traffic, and managing store finances.

Responsibilities

• Create and maintain a "Total Customer Satisfaction" culture by ensuring your team is 100% trained on the NB GUEST service model
• Set the strategic direction to reach sales and budget goals
• Hire awesome people to work with you and take ownership of their growth and development
• Think outside the box to boost store traffic and hit financial marks
• Execute weekly and monthly business rhythms and tasks to ensure your store runs smoothly
• Keep your store looking fresh by upholding visual merchandising standards
• Cook up volunteer opportunities to build our brand within the communities we serve
• Analyze market trends in tandem with District Manager to effectively drive sales
• Maintain positive employee relations and open lines of communication throughout store
• Communicate with District Manager on coaching strategy and conflict resolution
• Conduct regular employee performance reviews to keep your team top notch
• Promote and follow safety protocols

Requirements

• Must be 18 years of age or older
• 3-6 years’ store management experience (some stores in high volume areas may require more)
• B.A. in Business Administration or related field preferred
• Proficiency with POS systems and Microsoft Office
• Understanding of how to develop staff through experience in staffing, coaching, counseling, etc.
• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Able to lift: 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Qualifications

• Must have a valid driver’s license
• Must be able to pass a background check

Skills

• Leadership skills
• Customer service skills
• Teamwork skills
• Strategic planning skills
• Financial management skills
• Volunteer coordination skills
• Safety protocols adherence

Benefits

• Comprehensive traditional benefits package including medical, dental, vision, life insurance, and 401K
• Online learning and development courses, tuition reimbursement, $100 monthly student loan support, and various mentorship programs
• $1,000 lifestyle reimbursement annually
• 4 weeks of vacations, 12 holidays, and generous parental leave

Pay

The pay range for this position is $58,875.00 - $73,600.00 - $88,325.00 annually, actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.

Schedule

This position requires a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays.