store manager, Geneva/Ashtabula, OH

About the role

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.

Responsibilities

• Create and maintain a positive and inclusive environment for all customers and team members.
• Lead a team of baristas and support staff, fostering a culture of excellence and teamwork.
• Manage inventory, ensure smooth operations, and maintain high standards of cleanliness and safety.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with the marketing team to promote the coffeehouse and its offerings.
• Ensure compliance with all health and safety regulations.

Requirements

• 3 years retail / customer service management experience or 4+ years of US Military service
• Strong organizational, interpersonal and problem solving skills
• Entrepreneurial mentality with experience in a sales focused environment
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity

Qualifications

• Minimum High School or GED Requirements
• Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
• Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Skills

• Customer service skills
• Leadership and coaching skills
• Inventory management
• Team collaboration
• Problem-solving skills

Benefits

• Medical, dental, vision, basic and supplemental life insurance
• Paid parental leave
• Discounted company stock program (S.I.P.)
• Financial well-being tools
• Access to educational opportunities
• Access to backup care and DACA reimbursement
• Compliance with state and local laws regarding employee leave benefits

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

The actual schedule for the successful candidate will be based on the needs of the business and may include variable hours including early mornings, evenings, weekends and/ or holidays.