Store Manager - Fall Pop-Up [October Start]

About the role

Join a London-based designer fashion house built on the belief that fashion should sell a feeling: happiness. This brand creates joyful experiences that make people smile, and we're looking for a Store Manager who naturally embodies that same spirit and can lead a team to bring it to life every day.

Responsibilities

• Build, coach, and motivate a team that brings the brand's joyful spirit to life, while owning the store's overall performance, operations, and presentation.
• Set the standard the rest of the team follows.
• Lead with warmth and energy rather than pressure — a natural people-leader who is equally comfortable coaching a team, reading the sales floor, and stepping in personally with a client when it matters.
• Own team leadership and development, recruiting input, onboarding, and training new team members so they can authentically represent the brand from day one.
• Coach the team on clienteling, styling, and service standards through real-time, on-floor feedback.
• Build and manage the staff schedule to ensure consistent coverage and energy on the floor at all times.
• Motivate and support the team day-to-day, creating a positive, close-knit working environment.
• Own overall store sales performance, tracking daily, weekly, and monthly targets and adjusting team focus accordingly.
• Identify trends on the floor and coach the team on selling techniques to meet them, always customer-experience-first.
• Report store performance and client insights back to the brand/RFTP point of contact.
• Maintain impeccable visual merchandising and store presentation, holding the team accountable to the same standard.
• Own store operations end-to-end: opening and closing procedures, inventory management, stock deliveries, and back-of-house organization.
• Process sales, exchanges, and daily store operations accurately, and ensure the team does the same.
• Monitor, prepare, and fulfill e-commerce orders promptly.
• Lead and coordinate store events, activations, and special projects.
• Serve as the primary point of contact for day-to-day operational issues, escalating to the brand/RFTP as needed.

Requirements

• Prior experience in a retail leadership or supervisory role (Store Manager, Assistant Manager, or Keyholder) is required.
• Luxury or premium fashion background is a plus, but the right leadership instincts and personality matter more than a resume line.
• Understands that selling is about creating trust, helping clients style themselves, and making people feel good — and can coach a team to sell the same way, never through pressure.
• Comfortable owning scheduling, inventory systems, and day-to-day store operations (POS, stockroom, reporting).
• Flexible to work weekends, evenings, and key trading periods, including opening and closing shifts.

Qualifications

• A natural leader who brings warmth, positivity, and steady energy to a team, even during a busy trading day.
• Genuinely embodies the brand ethos — joyful, curious, generous, and authentically stylish — and can instill that same spirit in others.
• Confident, decisive, and calm under pressure, with excellent communication skills.
• Highly organized, with the ability to manage multiple priorities across people, product, and operations at once.
• Comfortable holding a team accountable while still leading with warmth, not authority for its own sake.
• Detail-oriented, with a strong sense of pride and ownership over how a space looks, feels, and performs.

Skills

• Strong leadership and team-building skills.
• Excellent interpersonal and communication skills.
• Ability to multitask and prioritize effectively.
• Knowledge of POS systems and inventory management.
• Experience with e-commerce and fulfillment processes.

Benefits

Competitive hourly compensation

Employee discount

Pay

Hourly rate TBD based on experience and qualifications

Schedule

Variable, including weekends and evenings, with key trading periods including opening and closing shifts

Application Instructions

Please submit your resume for consideration. Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted due to anticipated volume.