STORE MANAGER - DALLAS HIGHLAND PARK

About the role

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

Celine is currently seeking a Store Manager to lead the team at Dallas Highland Park. The Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.

Responsibilities

• Maintain a clear and effective store organization (by support functions and product categories); communicate all organizational changes within the store.
• Engage in the recruiting process with Human Resources and the Regional Manager; provide new staff with a systematic induction and organize follow‑up knowledge reviews; maintain a pool of potential candidates.
• Play a key role in team motivation by establishing a real team spirit and teamwork environment; organize monthly one‑on‑one staff reviews; identify individual strengths and areas for improvement through the Retail OMR process with HR guidance; evaluate performance via the MPP process; retain staff by developing growth potential.
• Assist sales associates with customer service issues (repairs, returns, defective merchandise, dissatisfied customers); coach and develop the team to maintain the highest degree of customer service daily.
• Use Retail Pro and its inventory management functions; work with the Buyer for OTB and ordering responsibilities; provide monthly qualitative and quantitative business reports as stipulated by NY management; maintain positive relationships with corporate, regional, mail office, repair facility, and other stores via timely follow‑up and Prêt‑à‑porter work.
• Assume full Profit and Loss responsibility for the store, focusing on controllable expenses and the sales plan.
• Manage the Stock Associate to maintain proper SKU levels, dollar levels, and model stocks using the current POS system; ensure the manager is fully trained and that staff is proficient.
• Meet cycle/physical inventory requirements as set by NY management.
• Implement directives from the corporate office.
• Adhere to grooming and styling standards; lead by example and enforce standards across the team; monitor store appearance (cleanliness, maintenance, organization, tidiness of sales area and back‑of‑house).
• Ensure key documents such as working contracts and invoices are kept in store; create staff work schedules and ensure appropriate coverage; manage planning of paid holidays, absences, and reporting.
• Continuously empower sales staff and ensure Céline customer service principles are followed; drive sales to meet or exceed budgets; identify opportunities to aid associates in fortifying client relationships through clienteling; follow daily store sales performance and monthly sales performance of associates; set individual monthly objectives for each team member.
• Understand and explain store performance by category and mix (lines, functions, collections, etc.); keep all product support tools well organized and ensure team members have access to the information.
• Maintain merchandising standards as set