Store Manager - Cover

Responsibilities

- Manage day-to-day operations of a self-storage facility - Ensure the property is clean, safe, and well-maintained, including tasks such as sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring all aspects of the facility are in working order - Handle customer accounts, including delinquency actions - Tour storage spaces and assist customers throughout the rental process - Manage daily deposits, cash counts, and petty cash - Collaborate positively with team members and leadership - Manage assigned KPIs to meet budget, occupancy, and rental goals - Deliver exceptional customer service through professional in-person, phone, and email communication - Work closely with Store Manager to improve overall operations and accomplish company objectives

Qualifications & Skills

- Positive energy with a customer-focused attitude - Strong attention to detail and problem-solving skills - Excellent communication and teamwork abilities - Ability to work weekends and holidays as business needs require - Proficiency using computers, mobile devices, Microsoft Office, Google Workspace, and property management software, including accurate data entry and management of digital customer records. - Possession of a valid driver’s license and reliable personal transportation - Prior management or leadership experience preferred - Strong listening skills and ability to follow direction - Ability to manage multiple priorities in a fast-paced environment

Essential Job Functions & Physical Requirements

- Ability to lift, carry, push, and/or move up to 50 pounds - Ability to stand and walk for extended periods throughout the workday - Ability to regularly walk the property to conduct inspections, security checks, and assist customers - Ability to bend, kneel, climb ladders, and perform general facility and maintenance-related tasks - Ability to work indoors and outdoors in varying weather conditions - Ability to operate computers, tablets, phones, and standard office equipment for extended periods - Ability to read computer screens, review digital records, and complete data entry and typing tasks accurately - Ability to learn and utilize property management software, communication platforms, and other business systems necessary for daily operations

Compensation

- $21.00 - $23.00 per hour - Eligible for monthly bonus opportunities based on performance and company programs.

Benefits

- Industry-leading medical, dental, and vision insurance - $1,000 employer-provided HRA - Paid sick leave and vacation - Independent work environment - Mileage reimbursement - Education and training programs - Opportunities for growth and career development - $25,000 employer-paid life insurance policy - Employer-provided branded apparel - Supportive work environment - Employer-provided storage space