Store Manager - Clarksburg Premium Outlet

Overview

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to lead its Clarksburg Premium Outlet in Clarksburg, Maryland.

Responsibilities

• Lead team to achieve individual and team sales targets

• Implement a culture that leverages on all KPls

• Analyze sales figures and KPls using available data/systems to better understand performance and sales opportunities

• Drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients

• Promote brand awareness, establish market/store presence through community engagement and store events

• Support the Visual Team in planning and performing any necessary changes in visual environment

• Review sales frequently and take action on visual merchandising to improve sales

• Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives

• Build a talent pipeline through networking and competitive shopping

• Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations

• Oversee performance process for all associates and assist in establishing goals/objectives

• Create development plans for all employees; identify and create action plans

• Ensure a consistent and seamless onboarding experience for all new hires

• Schedule effectively to drive sales and manage the allocation of staff resources

• Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action

• Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included

• Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations

• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed

• Aim to reduce overall cost

• Comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target

• Oversee the processing of incoming and outbound merchandise requests and shipments

• Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees

• Hold yourself to company and store standards, policies and procedures

Qualifications

• 8+ years’ retail experience

• Minimum of 3+ years’ experience managing others within a customer service environment required

• Proven record of motivating, developing, and coaching team members

• Strong analytical skills - ability to analyze retail KPI’s and on-floor behaviors

• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business

• Demonstrated verbal and written communication skills

• Excellent organizational, follow-up, and time management skills

• Passion for the Marc Jacobs brand and product offering

• Passionate about the customer experience

• Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations

• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs

• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas

• Ability to connect to the customer through excellent service, strong visual presentation and business acumen

• Computer skills including operating a POS and navigating Microsoft Office suite

• Flexibility to work a retail schedule including evenings, weekends and holidays

Salary & Benefits

The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

About Marc Jacobs

Nearly 40 years ago, Marc Jacobs pioneered a new approach to fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its mark with a focus on innovation and creativity. Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.

EEO Statement

Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don’t meet all of the listed qualifications. Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.