Store Manager (Chicago)

About Catbird

In over 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing—what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

Responsibilities

• Deliver exceptional customer experience by providing an exceptional level of service, setting the standard in your store for customer experience. Coach, train, motivate, and develop store staff to meet customer service standards and resolve customer issues.
• Create a great employee experience by building a bench of exceptional customer-centric sales associates. Onboard, train, and develop an entrepreneurial and customer-obsessed team. Provide ongoing feedback and coaching.
• Communicate effectively by giving clear, kind feedback to improve performance, ensuring your team has access to necessary information, and sending clear and concise written communication.
• Schedule your retail floor with meticulous attention to detail according to business needs, employee availability, and requested time off. Meet weekly, period, and quarterly payroll goals.
• Manage competing priorities with a solutions-oriented mindset, prioritizing effectively to handle multiple tasks.
• Drive business results by analyzing business reporting on a daily, weekly, monthly, and quarterly basis. Adjust business strategy and motivate team performance to drive sales and achieve key business metrics. Manage performance and processes according to company policies, oversee payroll and store expenses, and manage inventory levels and visual display.
• Leverage resources by utilizing available tools and partnering with your manager and key business partners to solve problems, initiate new ideas, and create new experiences.

Requirements

• 4+ years of retail leadership experience.
• Experience leading a team of 10-25 store employees with a demonstrated commitment to a team culture of kindness, respect, and organization.
• Ability to prioritize time and attention when managing multiple competing tasks.
• Flexibility in regards to availability and location; must have weekend availability.
• Experience creating and managing staff schedules.
• Experience analyzing business reporting.
• Proficiency with Google Office Suite (Docs, Sheets, Pages).
• A natural passion for customer service and a desire to be active on the sales floor interacting with customers (more than 50% of a Store Manager’s time is spent on the sales floor).
• Jewelry and/or clienteling experience is a plus.
• Physical requirements include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry. Reasonable accommodations can be discussed to support individual needs.

Benefits

• Health Insurance
• Paid Vacation & Sick Time
• 401(k) with employer contributions
• Professional Development Stipend
• Holiday Pay
• Paid Parental Leave
• Bonus opportunities