Store Manager, Boston

About the Role

We are seeking a Store Manager to join our team at Loro Piana. In this pivotal role, you will oversee daily operations, enhance sales performance, and manage a successful team to deliver exceptional shopping experiences to our clients. Your leadership will contribute to the success of key business initiatives while upholding company standards.

Responsibilities

• Sales and Business Development
  • Oversee sales performance by analyzing key metrics and implementing action plans to optimize business opportunities.
  • Responsible for achieving quantitative targets through strategic planning, identifying client and VIC opportunities.
  • Act as a brand ambassador and reflect an elevated brand image while managing VIC initiatives at all times.
  • Maintain ongoing communication with the store team, retail leaders, and cross-functional partners to ensure alignment on sales objectives.
  • Evaluate market trends and perform competitive analysis to identify areas of potential sales growth while leveraging available resources.
  • Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with a high level of professionalism.
  • Ensure achievement of quantitative targets by analyzing results, verifying monthly activities, and leading team meetings.
• Team Management
  • Collaborate closely with the Assistant Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding service/selling standards.
  • Provide effective guidance, coaching, and feedback to all members of the team to foster professional growth and a productive work environment.
  • Create career development plans and identify opportunities of growth for all team members.
  • Participate in the scouting and selection of new team members by collaborating with HR partners.
  • Lead team meetings to provide store performance updates and emphasize key priorities.
• Operations
  • Enhance comprehension of important operational procedures including inventory management, daily opening/closing activities, and strategic scheduling.
  • Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
  • Oversee the After Sales process and flow, including alterations, repairs, and spare parts.
  • Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.
  • Manage store expense related to profit and loss including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.
  • Oversee proper execution of internal procedures, administrative tasks, and operational activities.
  • Ensure alignment of visual merchandising practices with corporate and central guidelines.
  • Manage stockroom operations to ensure that inventory is aligned with sales potential.
  • Communicate with store team to mitigate potential business risks and threats.
  • Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.

Qualifications

• 5+ years of management and sales experience in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent communication, analytical, leadership, and problem-solving skills.
• Energetic, passionate, and results-oriented with experience managing a high-volume store.
• Strong knowledge of sales, operations, and inventory.
• Ability to travel and work weekends.
• Ability to lift and move up to 40 pounds.

Benefits

• Medical, dental, and vision coverage
• Fertility support
• Adoption and surrogacy reimbursement
• Tuition reimbursement
• 401K match
• Headspace mental health support
• Generous product discount
• Exclusive LVMH discounts and other tailored perks

Pay

Annual Salary: $130,000.00 - $160,000.00

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