Store Manager

About the Role

The Store Manager is responsible for the daily operation of the store, demonstrating leadership to maximize profits, sales, and customer service. This role involves hiring, training, and managing store associates to achieve sales and profit goals while maintaining excellent visual presentation and housekeeping standards. The Store Manager ensures the store operates in accordance with company operational guidelines, follows loss control procedures, and maximizes store volume through proper floor coverage.

Responsibilities

• Achieve and exceed productivity and sales plan expectations.
• Improve profitability by managing controllable expenses such as payroll, supplies, and shrinkage.
• Set an example of exceptional customer service by leading sales efforts on the selling floor.
• Teach and monitor associates to develop client relationships.
• Recruit, train, motivate, and retain quality sales associates, ensuring bench strength for potential open positions.
• Set goals and manage expectations by clearly communicating success metrics to staff.
• Meet monthly with each associate to discuss performance, review productivity vs. goals, and provide coaching or progressive documentation as needed.
• Maintain high visual merchandising and housekeeping standards.
• Perform daily paperwork reconciliation and other operational tasks.
• Protect store assets and inventory; reconcile inventory to identify and reduce shrinkage.
• Implement company policies and procedures.

Requirements

• Minimum three years of experience in retail management.
• Full understanding of specialty retail, including business development, visual merchandising, and store operations.
• Computer skills, including operation of retail point-of-sale systems, Word, Excel, and email.
• Ability to lift, carry, or move objects weighing up to 15 pounds and use ladders or stairs for merchandising.
• Strong leadership, critical thinking, and problem-solving skills.
• Ability to delegate responsibility and empower staff.
• Strong verbal and written communication skills to convey company goals and objectives.
• Positive, outgoing, high-energy personality with an entrepreneurial mindset, sales-focused, and takes full ownership of the store’s business.
• Acts as a mentor and leader to staff and peers, developing individual strengths and identifying opportunities.
• Ability to train staff in customer service, selling, and operations.

Skills

• Ownership & Accountability
• Emotional Intelligence
• Problem Solving
• People Management

Pay

The anticipated base salary range for this position is $75,000 to $85,000 annually. Exact salary depends on experience, skills, and budget, and may vary based on geographic location. This position is also eligible for participation in a bonus program.

Benefits

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding.
• 401(k) with employer match.
• Generous paid time off plans for vacation, sick, and personal days, as well as company holidays.
• Clothing allowance & merchandise discounts.
• $400 annual gym reimbursement.
• Mental health support tools and telehealth psychology and psychiatry.
• Family and caregiving benefits, including competitive paid parental leave and supplemental infertility coverage.
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance.
• Supplemental hospital indemnity, specified disease, and accident coverage.
• Pre-tax commuter benefits, including transit and parking.
• Discounted pet, home & auto, and legal insurance.