Store Manager
Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience by coaching your team to give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we equip you with the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra.
About the role
You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will drive high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience. This is an hourly role where you will lead by example, coach your team, and ensure operational excellence.
Responsibilities
- Drive personal sales by following our EGET sales process.
- Lead your team by resolving customer issues and assisting with customer transactions.
- Take directions from District Manager on day-to-day operations.
- Set and share daily/weekly/monthly goals with sales teams.
- Provide training and mentoring to deliver outstanding customer experience by handling customer flow, store traffic, and resolving customer escalations in a timely manner as per company standards.
- Identify selling skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments.
- Run store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, and meeting compliance.
- Open trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality.
- Monitor inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store.
- Lead store merchandising and planogram compliance in accordance with company expectations.
- Complete store opening and closing activities.
- Collectively ensure the store attains daily/weekly/monthly targets.
Requirements
- Background in customer service within the retail, restaurant, or wireless industry preferred.
- 1-2 years of experience in a Customer Service or leadership role.
- Management experience in a commission-based sales environment.
- Proven history of achieving challenging team and individual sales goals.
- Ability to balance multiple opposing priorities in a multifaceted environment.
- Experience setting goals, evaluating performance, and developing a high-performing team.
- Basic interview skills and enhanced staffing knowledge.
- High school diploma or GED.
- One or more years of customer service experience, preferably in a retail or sales environment.
- Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
- At least 18 years of age.
- Legally authorized to work in the United States.
Physical Requirements
- Ability to lift ten pounds.
- Ability to stand for extended periods of time.
Training Requirements
- Employees must attend and complete a 2-week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense.
- Various online and computer-based training courses will be required throughout your employment with Victra.
Benefits
- Paid Training
- Premium Health, Dental, and Vision Insurance
- Paid Maternity Leave
- 401K Match
- Tuition Reimbursement
- Fifty percent off Verizon Service
- Referral Bonus
- Frequent Contests
- Career Advancement Opportunities
Pay
Pay will include a base rate of $14.00/hour with uncapped earning potential through commission.