Store Manager

About the role

As a Store Manager at Victra, you will shape the guest experience by coaching your team to deliver their best performance Every Guest, Every Time. You will exceed both store and personal sales targets, take ownership of your store, and develop your sales consultants to embrace a winning mindset. If you thrive in a competitive, fun environment and love helping others grow while delivering results, Victra is the place for you. We value #Performance, #Collaboration, #Integrity, #Innovation, and #Celebration.

Responsibilities

• Drive high-performance results in a fast-paced sales environment while optimizing customer and employee experience.
• Complete training courses and attend weekly sales leadership calls.
• Motivate your team to excel in every guest interaction and lead by example on the sales floor.
• Coach team members one-on-one to help them reach the next level of performance.
• Handle daily operational tasks, including maintaining brand compliance and resolving customer escalations in a timely manner.
• Set and share daily, weekly, and monthly goals with sales teams.
• Provide training and mentoring to deliver outstanding customer experiences by managing customer flow, store traffic, and store up-time.
• Identify selling skill gaps and build development plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, and opening trouble tickets with Facilities/Network/IT as needed.
• Monitor inventory by restocking shelves, maintaining device security, and ensuring store cleanliness.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Share collective responsibility for attaining store targets daily, weekly, and monthly.

Requirements

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1–2 years of experience in customer service or a leadership role.
• Management experience in a commission-based sales environment.
• Proven history of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Experience setting goals, evaluating performance, and developing high-performing teams.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for extended periods of time.

Training Requirements

• Employees must attend and complete a 2-week New Hire University (NHU) training program within 30 days of their official start date; overnight travel at the company’s expense may be required.
• Various online and computer-based training courses will be required throughout employment.

Benefits

• Paid training
• Premium health, dental, and vision insurance
• Paid maternity leave
• 401(k) match
• Tuition reimbursement
• Fifty percent off Verizon service
• Referral bonus
• Frequent contests
• Career advancement opportunities

Pay

Base rate of $14.00 per hour with uncapped earning potential through commission.