Store Manager

Duties And Responsibilities

• Mets or exceeds monthly sales/profit goals.
• Fulfills operational requirements by effectively managing employee hours, workflow and reviewing work results.
• Responsible for buybacks.
• Schedule and approve store and mobile technicians.
• Maintains talented staff by properly training and consistently coaching employees.
• Achieves financial objectives by controlling expenditures; analyzing variances and metrics and initiating corrective actions.
• Preserved success by coordinating and enforcing operational and personnel policies/procedures.
• Builds brand by establishing rapport with potential and existing customers.
• Safeguards all store stock by maintaining inventory and buybacks.
• Ensures availability of merchandise and services.
• Provides recommendations for problem resolution and proper repair estimates.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Oversees and approves all staff overtime.
• Ensures that all repairs meet or exceed uBreakiFix quality standards.
• Answers phone calls with a professional, courteous and friendly demeanor.
• Ensures that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keeps track of all devices and inventory.
• Utilizes the point-of-sale system to maintain an accurate record of customer information and real-time status of each repair.
• Maintains the cleanliness and professional appearance of the store.
• Assists other assigned stores as needed.
• Hires, disciplines, terminates.

Qualifications

• A quick and independent learner.
• Proven leadership/supervisory experience.
• Success in achieving and surpassing sales goals.
• Outstanding customer service skills.
• Experience hiring, firing, training, and developing new employees.
• Excellent technical, problem-solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Works well in a team environment.
• Ability to work flexible hours, including weekends and holidays.
• Valid Driver’s License.
• Ability to pass driving, drug, and background screening.

About UBreakiFix

uBreakiFix is an American chain of electronic repair shops, founded in 2009 with over 832 locations in 2016 across the United States, Canada and the Caribbean. They are most commonly known for repairing all kinds of household electronics. In August 2019, uBreakiFix was acquired by Asurion, LLC, an insurance company.