Store Manager

About the Role

The Manager Trainee is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. Primary duties include delivering a Legendary Customer Experience, building the team, driving sales, managing inventory, managing profit and sales, expense control, reducing and managing shrink.

At Tractor Supply, we strive to make the life out here a little bit better each day for both our neighbors and our teams.

Responsibilities

• Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members.
• Delivering Legendary Customer Service through GURA: Greet the Customer, Uncover Customer’s Needs & Wants, Recommend Product Solutions, Ask to Add Value & Appreciate the Customer.
• Creating and fostering a welcoming environment and sense of belonging in the store.
• Ensuring the power of diversity, equity, and inclusion is experienced every day across Team Members, Customers, Suppliers, and Communities.
• Scheduling, organizing, and planning daily activities for team members to ensure efficient store operations.
• Leading team members to ensure a Legendary shopping experience that differentiates from the competition.
• Communicating company processes, policies, and directives to team members and evaluating those processes for effectiveness.
• Creating a desirable work environment through promotions, recognition, and empowerment.
• Problem-solving and conflict resolution for both team members and customers.
• Learning sales and profit management – accountable for achieving top and bottom line.
• Promoting a safe and productive work environment.
• Managing the daily merchandise flow to ensure adequate in-stock and inventory controls.
• Organizing merchandise resets to company specifications on a periodic basis.
• Implementing and sustaining merchandise presentation per company standards.
• Evaluating the competitive environment and working with Operations and Merchandising teams to ensure quality and performance.
• Training on daily, weekly, and monthly processing of required paperwork including invoices, schedules, product orders and returns, and POs reports.
• Training on periodic sales forecasting, payroll analysis, and budget review.
• Training on documentation of team member evaluations and corrective action.
• Training on managing periodic price changes.
• Communicating inventory needs to buyers and distribution centers.
• Coordinating and conducting special sales events.
• Assisting District Manager and other Store Managers in solving district issues and supporting operational needs.
• Community involvement.
• Setting the tone for and reinforcing the mission and values of Tractor Supply Company.
• Addressing team member issues and concerns, working with the HR team when necessary.
• Assessing and developing team members for advancement within the organization.
• Training to be responsible for budgeting and sales forecasting.
• Learning how to be responsible for auditing store processes.

Requirements

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma; Bachelor’s degree in Agricultural-Science or Business-related field preferred.
• Any suitable combination of education and experience will be considered.

Skills

• Valid driver’s license if driving for company business.
• Ability to process information and merchandise through system and POS Register system.
• Ability to read, write, and count to accurately complete all documentation.
• Ability to freely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer, and cash register.
• Ability to move and transfer merchandise generally weighing 0-50 lbs. throughout the store.
• Willingness to work varied hours, days, nights, and weekends as business dictates, plus six days a week during peak seasons in the spring and fall.
• Ability to work a minimum of 52 hours per week.
• Ability to stand and walk for long periods of time, often up to four hours straight without a break.
• Willingness to travel to other store locations and to company functions.

Working Conditions

• Normal office working conditions.

Physical Requirements

• Standing (not walking).
• Sitting.
• Walking.
• Kneeling/Stooping/Bending.
• Reaching overhead.
• Driving a vehicle.
• Lifting up to 50 pounds.

Benefits

At Tractor Supply and Petsense by Tractor Supply, we offer a comprehensive and accessible total reward package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.

Part-time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.