Store Manager

About the role

The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods, we provide the financial support to assist men and women with various social and spiritual issues. The in-residence rehabilitation program focuses on basic necessities, offering a clean and healthy living environment, good food, work therapy, leisure time activities, group and individual counseling, and spiritual direction. Our goal is to develop life skills and a personal relationship with God through Jesus Christ. More than just a job, each team member contributes to recycling goods that help repair broken lives.

Responsibilities

• Create and sustain a pleasant and hospitable work environment and maintain good customer relationships.
• Be well-versed in, and ensure compliance to, Guide to Thrift Store & Donation Centers Operations manual and all other policies and procedures by all store personnel (to include verbal and written warnings).
• Meet sales, production, and expense budget goals to maintain a profitable operation.
• Ensure that all production is taken from the back room and properly displayed on the sales floor.
• Receive applications, participate in interviewing of applicants when needed, and recommend applicants for employment to the Administrator, Store Supervisor, or designate.
• Conduct regular evaluations of store personnel, identifying performance strengths and areas of development. Recommend training as necessary.
• Conduct monthly staff and safety meetings. Ensure that all safety measures are consistent with The Salvation Army policy and Government regulations and all personnel are in compliance.
• Schedule all sales associates (and unpaid staff) to ensure full coverage in store at all times. Post weekly work schedules for all store personnel.
• Submit completed payroll information biweekly for all store personnel noting signatures, absenteeism, overtime, etc.
• Order merchandise to keep the store well stocked. Ensure all merchandise is “ragged out” and colorized in accordance with the Territorial ARC Rag Out Calendar.
• Provide training, direction, and supervision for new employees (and unpaid staff) along with retraining for all personnel, as necessary.
• Responsible for the proper accounting and banking of cash receipts at end of business day. Safeguard cash at all times. See “Safekeeping of Salvation Army Funds” policy.
• Ensure that all paperwork and sales reports are completed and forwarded to the finance department daily.
• Report to Administrator any site visits and/or communication from OSHA (Occupational Safety and Health Administration) and CPSC (Consumer Product Safety Commission) Fire/Building/City/Town/Local inspector. Verify inspector credentials by getting business card and contact details to forward to Administrator.
• Attend manager meetings and keep store personnel informed of new policies and directives.
• Responsible for protection of property and buildings. Report safety hazards, property damage, and personal injuries to Administrator, Store Supervisor, or designate.
• Provide oversight and guidance to beneficiaries assigned to stores for work therapy. Support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing professional conduct, work habits, and supervision (as directed by Supervisor).

Qualifications

• A high school diploma or equivalent.
• Experience in sales.
• Ability to lead, manage, and motivate others.
• Ability to read and interpret simple income and expense reports.
• Good communication skills.
• Must possess a valid driver’s license with an acceptable DMV record.