Store Manager

The Store Manager partners with the General Manager to translate strategic priorities into daily execution, ensuring the team is aligned, accountable, and focused on delivering business results through strong people leadership, operational excellence, and a commitment to performance.

About Us

Established in 1978, The Container Store is the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help customers save time, save space, and improve their quality of life. Our culture is built around Foundation Principles that define how we approach relationships with employees, vendors, customers, and communities.

Responsibilities

• Execute the store’s business strategy in partnership with the General Manager by leading day-to-day operations to advance revenue, customer experience, and operational excellence, focusing on total sales, conversion rate, and customer satisfaction.
• Coach and develop the team to deliver consistent performance and exceptional customer service through real-time feedback and modeling selling behaviors.
• Support labor planning and scheduling by managing payroll reporting and staffing needs aligned with business priorities and customer traffic.
• Analyze store-level data to track progress toward goals, identify performance gaps, and guide team focus across sales, service, and operational execution.
• Champion a high-performance culture through ongoing coaching, clear expectations, and holding individuals accountable for results and behaviors.
• Lead the execution of visual merchandising and Perfect Product Presentation standards to ensure the store’s presentation aligns with brand guidelines and inspires customers.
• Maintain ownership of store maintenance, safety protocols, and supply management to create a clean, safe, and welcoming environment.
• Manage operational functions including inventory control, fulfillment processes, money handling, and backroom organization with a focus on accuracy and efficiency.
• Lead recruitment, onboarding, and training of new employees to ensure the team is equipped with the skills and knowledge needed to succeed.
• Drive team development by supporting career progression, delivering regular performance feedback, and identifying growth opportunities.
• Manage daily execution with a long-term perspective, prioritizing actions that drive business performance and enhance the customer experience.
• Partner with the General Manager in planning and communication efforts, contributing to leadership meetings and cascading key priorities to the team.
• Collaborate with peers and regional leadership to execute company initiatives, share best practices, and contribute to store and district-wide performance.
• Ensure legal compliance in all store operations, identifying areas of potential risk and proactively addressing them.
• Partner with leadership and Human Resources to address conduct and performance issues, ensuring proper corrective action through consistent follow-up and documentation.
• Handle sensitive information with discretion and confidentiality, maintaining the store’s financial integrity and aligning with company protocols.

Qualifications

• 3–5 years of retail leadership experience, with a focus on team development, operational execution, and visual merchandising.
• Proven ability to coach and lead teams, provide constructive feedback, and drive performance through accountability.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Clear and effective communicator, both verbally and in writing, with experience engaging across all levels of an organization.
• Experience managing performance, directing work, and supporting career development of individuals and teams.
• Comfortable using business insights and operational reporting to guide decision-making and team focus.
• Passion for customer experience, store presentation, and staying current on industry and retail trends.
• Open availability, including nights and weekends, with flexibility based on business needs.
• Strong sense of urgency, professionalism, and commitment to safety and compliance.
• Strong computer proficiency, including experience with sales platforms, analytics tools, and software applications.
• Ability to represent and exemplify The Container Store’s fun, authentic, and team-focused culture.

Benefits

• Competitive pay to recognize the value you bring to the team.
• Comprehensive health, dental, and vision plans for you and your loved ones.
• 401(k) retirement savings plan with optional investment guidance through Fidelity.
• Unique "1equals3" website for easy access to benefits information and company updates.
• Competitive sick pay and PTO plan to ensure you can take time off to recharge.
• For full-time associates: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts (FSAs).
• Family-focused support: Parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program.
• Discounts on products, custom spaces, services, gift cards, and pet insurance.
• Recognition programs including service awards, retirement gifts, and celebrations for core principle exemplars.
• Employee Resource and Affinity Groups to connect, support one another, and celebrate cultural heritages.

Schedule

This is a full-time, salaried, exempt position requiring open availability, including nights and weekends, with flexibility based on business needs.

The Container Store promotes a smoke-free, drug-free environment and is an Equal Opportunity Employer complying with the Americans with Disabilities Act.