Store Manager

The Store Manager partners with the General Manager to translate strategic priorities into daily store execution, ensuring the team is aligned, accountable, and focused on delivering business results through strong people leadership and operational excellence.

Responsibilities

• Executes the store’s business strategy in partnership with the General Manager by leading day-to-day operations and aligning efforts to advance revenue, customer experience, and operational excellence, focusing on store generated total sales, conversion rate, and customer satisfaction.
• Coaches and develops the team to deliver consistent performance and exceptional customer service, providing real-time feedback and modeling selling behaviors.
• Supports labor planning and scheduling by managing payroll reporting and staffing needs in alignment with business priorities and customer traffic.
• Analyzes store-level data to track progress toward goals, identify performance gaps, and guide team focus across sales, service, and operational execution.
• Champions a high-performance culture through ongoing coaching, clear expectations, and holding individuals accountable for their results and behaviors.
• Leads the execution of visual merchandising and Perfect Product Presentation standards, ensuring the store’s presentation aligns with brand guidelines, inspires customers, and supports sales performance.
• Maintains ownership of store maintenance, safety protocols, and supply management to create a clean, safe, and welcoming environment for both customers and employees.
• Manages operational functions including inventory control, fulfillment processes, money handling, and backroom organization, with a focus on accuracy and efficiency.
• Leads the recruitment, onboarding, and training of new employees, ensuring the team is equipped with the skills, knowledge, and behaviors needed to succeed.
• Drives team development by supporting career progression, delivering regular performance feedback, and identifying growth opportunities.
• Manages daily execution with a long-term perspective, prioritizing actions that drive business performance and enhance the customer experience.
• Partners with the General Manager in planning and communication efforts, contributing to leadership meetings and cascading key priorities to the team.
• Collaborates with peers and regional leadership to execute company initiatives, share best practices, and contribute to store and district-wide performance.
• Ensures legal compliance in all store operations, identifying areas of potential risk and proactively addressing them to safeguard the business and its employees.
• Partners with leadership and Human Resources to address conduct and performance issues, ensuring proper corrective action is taken, and holding employees accountable through consistent follow-up and documentation.
• Handles sensitive information with discretion and confidentiality, maintaining the store's financial integrity and aligning with company protocols to mitigate risk.

Qualifications

• 3–5 years of retail leadership experience, with a focus on team development, operational execution, and visual merchandising.
• Proven ability to coach and lead teams, provide constructive feedback, and drive performance through accountability.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Clear and effective communicator, both verbally and in writing, with experience engaging across all levels of an organization.
• Experience in managing performance, directing work, and supporting career development of individuals and teams.
• Comfortable using business insights and operational reporting to guide decision-making and team focus.
• Passion for customer experience, store presentation, and staying current on industry and retail trends.
• Open availability, including nights and weekends, with flexibility based on business needs.
• Demonstrates a strong sense of urgency, professionalism, and commitment to safety and compliance.
• Strong computer proficiency, including experience with sales platforms, analytics tools, and software applications.
• Ability to represent and exemplify The Container Store's fun, authentic, and team-focused culture.

Benefits

• Competitive pay to recognize the value you bring to the team.
• Comprehensive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• Competitive sick pay and PTO plan to ensure you can take time off to recharge.
• For full-time associates: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts (FSAs).
• Family-focused support: Parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts on products, custom spaces, services, gift cards, and pet insurance.
• Recognition through service awards, retirement gifts, and celebration of core principles.
• Employee Resource and Affinity Groups to connect, support one another, and celebrate cultural heritages.

Schedule

Full-time, salaried, exempt position. Open availability, including nights and weekends, with flexibility based on business needs.