Store Manager
Studs · New York, NY · 1 wk ago
On-siteBusiness Development$80k–$85k/yrFull-time
Key Responsibilities
- Owns the Studio’s overall performance, driving revenue growth and achieving sales plans
- Reviews and analyzes business reporting to identify opportunities and adjust strategies
- Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution
- Owns scheduling within labor allocations and ensures payroll accuracy through regular audits
- Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices
- PARTNERS WITH PIERCING LEADERSHIP TO UPHOLD TECHNICAL STANDARDS, TRAINING, AND BEST PRACTICES FOR PIERCERS IN THE STUDIO
Customer Experience
- Welcome and educate customers on the unique Studs experience, delivering exceptional service every time
- LEADS BY EXAMPLE IN SERVICE RECOVERY BEST PRACTICES AND ENSURES FEEDBACK LOOPS ARE BUILT INTO DAILY OPERATIONS
- MONITORS STUDIO REVIEWS AND CUSTOMER FEEDBACK, IDENTIFYING AND ESCALATING TRENDS TO DRIVE CONTINUOUS IMPROVEMENT
Leadership & Team Development
- BUILD, DEVELOP, AND LEAD A SERVICE-DRIVEN TEAM INCLUDING AN ASSISTANT STUDIO MANAGER, STUDIO SUPERVISORS, SALES ASSOCIATES, AND PIERCERS, PARTNERING CLOSERLY WITH PIERCING LEADERSHIP TO UPHOLD TECHNICAL STANDARDS AND BEST PRACTICES
- COACHES AND PROVIDES ONGOING FEEDBACK TO TEAM MEMBERS, DRIVING PROFESSIONAL GROWTH AND ACCOUNTABILITY
- CREATES A STRONG SENSE OF BELONGING, COLLABORATION, AND TRUST ACROSS THE STUDIO
- NAVIGATES EMPLOYEE RELATIONS THOUGHTFULLY AND IN PARTNERSHIP WITH CROSS-FUNCTIONAL TEAMS
- LEADS CHANGE MANAGEMENT INITIATIVES AND HELPS THE TEAM ADAPT EFFECTIVELY TO EVOLVING PRIORITIES
Requirements
- 2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment; experience with jewelry, piercing, or retail services a plus
- Proven success leading a team of 7+ employees, including specialized skill roles
- MUST WORK ON-SITE FIVE DAYS PER WEEK AT MINIMUM (40 HOURS) AND MAINTAIN OPEN AVAILABILITY, INCLUDING EVENINGS, WEEKENDS, AND HOLIDAYS (NO OVERNIGHTS)
- SCHEDULED DAYS OFF TYPICALLY FALL ON WEDNESDAYS AND THURSDAYS BUT MAY VARY BASED ON BUSINESS NEEDS
- SCHEDULES MAY VARY AND FULL-TIME ROLES ARE EXPECTED TO PRIORITIZE STUDS AS THE PRIMARY EMPLOYMENT COMMITMENT
- COMFORTABLE STANDING FOR EXTENDED PERIODS (UP TO 8+ HOURS) AND ABLE TO LIFT/MOVE AT LEAST 20 LBS
- Able to handle chemicals safely and follow all relevant health and safety protocols
- Strong operational and financial acumen with a track record of achieving business goals
- BRINGS A POSITIVE ATTITUDE, OWNERSHIP MINDSET, AND CREATIVE PROBLEM-SOLVING APPROACH
- HIGHLY ORGANIZED, SCRAPPY WHEN NEEDED, AND ABLE TO NAVIGATE DYNAMIC CHANGE USING AVAILABLE TOOLS AND RESOURCES
Benefits & Perks
- Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
- Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
- Voluntary Life Insurance
- Health and Commuter Tax-Advantaged Accounts
- 401(k) Retirement Savings Plan
- Paid Time Off and Paid Safe & Sick Leave Accruals
- Paid Parental Leave
- Paid Sabbatical After 4 Years of Service
- Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
- Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!