Store Manager

About the role

The Store Manager is responsible for all aspects of running a Shane Co. store including customer satisfaction, a positive work environment, staff development and all store operations in accordance with all company standards, guidelines, and expectations.

Responsibilities

• Running of all areas of the store (sales, office, shop, management team) and must have adequate knowledge of operations in each area.
• Directly maximizing sales growth potential by ensuring all customers' needs are met and by proper use of Floor Direction, peer to peer coaching, and teamwork.
• Training and developing sales staff to perfect and utilize all Shane Co. sales techniques and resources, by utilizing coaching and mentoring techniques.
• Recruiting, hiring, developing and retention of highly qualified individuals in all store positions while working transparently and collaboratively with your Store Management Team, HR Manager, and Operations Leader.
• Fostering both store and individual productivity via effective handling of staffing levels, training and direction of new and experienced staff, employee development and coaching, performance management (including appraisals, touch bases, disciplinary action, development plans), compensation and separations.
• Directly responsible for the supervision of the Visual Merchandiser, maximizing standards of merchandise availability as well as raising awareness of customer requests through the appropriate channels.
• Performing all duties related to the opening or closing of the store and ensuring all members of the management team are trained to do so and scheduled on a rotating basis for both opening and closing shifts.
• Coordinating and facilitating regular meetings of teams within the store as appropriate.
• Monitoring and addressing standards of store and property appearance and maintenance, and assurance of all directed safety and security protocols.

Qualifications

• A minimum of 3 years of experience managing, leading, developing, training, and/or supervising others is required.
• Prior experience with jewelry sales is neither relevant nor required… we will teach you!
• Evidence of evening and weekend availability is a must.
• Experience providing a high level of customer service is required.
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face.
• Minimum of a high school diploma or equivalent is required.

Behavioral Characteristics

• The focus of this role is working with and through others, building and maintaining relationships, and championing company culture and values.
• Successful Store Managers are comfortable working outside of Company guidelines where necessary but have a thorough understanding of rules and procedures.
• Demonstrated ability to work in a fast-paced and results-based environment.
• Must be friendly, action-oriented, respectful, and genuinely interested in the needs and development of others.
• Must be able to work in close collaboration with many areas of the company.
• Leads by example in areas of personal character, values, commitment, organizational skills, selling skills and work habits.

Benefits

• Base Pay range for this role is $105,000-$120,000/annually, which applies to this specific role in this location only.
• Includes participation in a team bonus that can range from zero to $150 each week for every member of the store team including the management team.
• Individual sales performance bonus based on your participation in both team and individual sales that bring the perfect item to our guests.
• Quarterly bonus based on the year-over-year total store sales achieved by the whole team for management team members.
• Competitive medical, dental, and vision coverage.
• Competitive 401(k) plan with company match.
• Paid vacation time, sick time, holidays, volunteer time, and bereavement time (including for pets).
• Protection if you are away from work in many circumstances, such as company paid extended illness bank, optional long-term disability, and company paid life insurance.
• Parental benefits including paid parental leave, fertility benefits, and child and adult care.
• Flexible Spending Accounts.
• Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
• Training specific to your role in our company.
• Commitment to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.
• Internal learning that covers both career and personal topics, from skills like excel to photography.