Store Manager

Sales & Client Experience Leadership

Drive a high-touch, fashion-forward client experience grounded in SEE’s styling and selling standards.
Lead from the floor—maintaining an active sales presence and modeling best-in-class selling behaviors.
Consistently achieve and exceed store sales goals and KPIs.
Drive a culture of intentional clienteling, ensuring every team member maintains an active client book while personally cultivating VIP relationships that support repeat business and brand loyalty.
Champion the monetization of contact lens programs, second-pair opportunities, and complete pair purchases.
Partner with the Optometrist to ensure a seamless patient-to-retail experience that maximizes sales and service.

Leadership & Team Development

Recruit, hire, and develop top talent aligned with SEE’s brand and performance standards.
Coach in real time through role-play, floor observation, and performance conversations.
Hold team members accountable to KPIs, clienteling expectations, attendance, and professional standards.
Drive SEE Academy completion and ensure all team members are trained and compliant.
Create a positive, inclusive, and motivating work environment that elevates morale and productivity.
Lead performance management conversations with professionalism and clarity.

Product & Brand Ambassadorship

Serve as the in-store expert on SEE’s exclusive frame collections, lens offerings, and enhancements.
Elevate styling conversations, positioning eyewear as a fashion statement—not just a medical necessity.
Maintain visual merchandising standards that reflect SEE’s boutique experience.
Protect pricing integrity and uphold brand positioning at all times.

Operations & Business Ownership

Own store performance, including sales results, controllable expenses, payroll awareness, and profitability.
Ensure operational excellence including opening/closing procedures, register balancing, deposits, and inventory accuracy.
Maintain compliance with all SEE policies related to pricing, discounts, remakes, returns, and promotions.
Utilize reporting tools and performance dashboards to make informed business decisions.
Ensure the store environment is consistently organized, clean, and visually inspiring.

Security Awareness

Remain alert to potential security risks and lead the team in theft prevention practices.
Ensure proper response and reporting of safety-related incidents.

Benefits

All full-time Store Managers are eligible for SEE’s comprehensive benefits package, including:
Medical Insurance
Dental Insurance
Life Insurance
Disability Coverage
401(k) with Match
Paid Time Off
SEE Perk Pack (complimentary eyewear and eye exams)
HSA & FSA Programs

Requirements

Minimum 3 years of store leadership and retail experience preferred.
Optical experience preferred; Licensed Optician a plus.
Open availability including nights and weekends required.
Ability to stand for extended periods (up to 8 hours) and lift up to 30 lbs.
Tech-savvy and comfortable using POS systems, insurance portals, Microsoft Office (including Excel), Teams, and OneDrive.

SEE Competencies

• Professional – Handle challenges with grace and lead with integrity.
• Team Player – Collaborate, communicate, and contribute to collective success.
• Entrepreneurial – Think creatively, drive traffic, and grow your business.
• Eager to Learn – Welcome feedback and pursue constant improvement.
• Accountable – Own your results and lead others to do the same.
• Open Communicator – Address concerns quickly and communicate with confidence.
• Passionate About Fashion – View eyewear as a statement and thrive on styling clients with intention.