Store Manager

Responsibilities

• Create and execute a business plan to achieve the store's performance goals.
• Build market share and drive omnichannel sales.
• Equip the store’s team of associates in product knowledge, sales, safety & loss prevention, store appearance, customer service, and merchandising.
• Motivate and supervise associates to enhance the customer experience and drive sales.
• Analyze online and physical store results, identify opportunities, and make decisions to drive sales and successful initiatives.
• Create and implement an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings.
• Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers.
• Analyze operational processes, customer trends, and business results to determine appropriate actions.
• Teach and coach behaviors to management team and associates to enable a high performing team.
• Create and ensure quality execution of development plans, building associate’s capabilities.
• Lead the team to achieve or exceed the goals and strategies of the store.
• Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback.
• Uphold the commitments to the company’s processes and policies, values, and mission.
• Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you.
• Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L.
• Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development.
• Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met.
• Ensure attractive, safe, and accurately priced merchandise displays.
• Manage the maintenance and upkeep of the building and grounds.
• Demonstrate effective and consistent communications and interpersonal skills.
• Demonstrate effective problem-solving and analytical skills.
• Maximize inventory, cash control, and loss prevention techniques.
• May be required to cross train and perform other duties.

Qualifications

• 2+ years retail management experience.
• Outgoing self-starter who enjoys working with people.
• Computer knowledge in Excel and Word.
• Proficient user of computer software systems.
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
• Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
• Ability to work independently without supervision.
• Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
• Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit.
• Ability to participate in our online applicant and new hire onboarding process remotely.
• Ability to complete computer-based training.
• Use general office equipment such as computer, telephone, copy machine, fax machine, calculator.
• Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment.
• Good visual acuity.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Ability to stand and/or walk for long periods of time.
• Ability to use a ladder and/or pallet jack.
• Repetitive wrist movements on keyboard.
• Ability to walk up and down stairs multiple times per day.
• Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver).