Store Manager

About the Role

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our The Gardens Mall studio location.

Responsibilities

• Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.
• Deliver exceptional, memorable customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
• Help customers and their friends and family choose and style their ears with Rowan jewelry.
• Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction.
• Maintain a clean, welcoming, and safe studio environment at all times.
• Engage with the local community to drive brand awareness, traffic, and appointments.
• Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, ensuring consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards.
• Drive revenue growth by setting clear expectations and targets for the Studio team, fostering a performance-oriented culture.
• Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy.
• Manage time-off requests and handle any staffing issues as they arise.
• Recruit for open studio positions.
• Oversee all aspects of inventory management, ensuring Studio compliance to policies and standard operating procedures, including POS accuracy and loss prevention measures.
• Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV.
• Drive sales and profitability through optimized appointments, inventory sell-through, and proper daily team coverage.
• Ensure all visual merchandising standards are met and that product presentation reflects brand guidelines.
• Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures.
• Train and onboard new staff members on Rowan’s procedures, safety protocols, customer experience standards, and product knowledge.
• Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.
• Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
• Ensure studio budgets, track expenses, and financial targets are met.
• Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.

Requirements

• Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment.
• Jewelry experience is a plus.
• Strong leadership skills with the ability to inspire, motivate, and develop a team.
• Customer-obsessed with a passion for creating memorable experiences.
• Proven track record of driving sales and optimizing store profitability.
• Excellent customer service skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily standards and financial goals are met.
• Comfortable using technology, software systems, and POS.
• Deep understanding of retail operations, including inventory management and visual merchandising.
• Strong organizational and multitasking abilities.
• Knowledge of health and safety regulations, particularly related to piercing, is a plus.
• Excellent verbal and written communication skills.
• Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).
• Analytical skills, including basic retail math, calculating inventory on-hands, and tracking sales.
• The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.
• Standing for a full 8-hour shift is a regular part of this role.

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.

Benefits

• Paid accrued Vacation and Sick Time for full-time employees.
• Medical/Dental/Vision Health Plans for full-time employees.
• Employee Assistance Program (EAP) Resources.
• 401k and Roth IRA Plans.
• Generous employee discounts on products and services.
• Team Member Referral Bonus plan for Studio positions.

Pay

The anticipated annual base salary for this position is $60,000 - $70,000.

About Us

Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All.”