Store Manager

General Purpose

Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met.

Career growth

Develops industry leading talent because Ross grows when our people grow

Teamwork

Works together to solve the hard problems and find the right solution

Commitment to Diversity, Equality & Inclusion

Celebrates the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger

Corporate Headquarters

Located in Dublin, CA, with 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide

Compensation

The base salary range for this role is $65,650 - $102,578

Essential Functions

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes Store reports to evaluate controllable expenses and overall Store performance.
• Adds addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
• Schedules Associates to meet business objectives.
• Accepts special assignments as directed by Leadership.
• Administers payroll including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
• Trains and motivates to reduce Store turnover.
• Promotes retention tools including incentive programs, recognition opportunities, contests and training.
• Addresses personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
• Ensures compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Ensures compliance with all State, Local and Federal regulations.
• Controls expenditures to be within budget.
• Manages payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintains a safe and secure environment.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Manages Store to ensure a clean, neat, easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Trains Associates on Loss Prevention programs to achieve Store shortage goals.
• Demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• Manages the annual inventory process including preparation and execution of inventory guidelines.
• Maintains mark-out-of-stock policy to ensure proper administration.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills

• Five or more years of Store management experience in a retail environment.
• Must maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Ability to train, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Must exercise considerable independent judgement and discretion.
• Ability to work evenings and weekends.

Physical Requirements

• Uses all Store equipment, including PDTs, registers and PC as required.
• Spend up to 100% of working time standing, walking, and moving around the Store.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Push, pull and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Perform basic mathematical calculations commonly used in retail environments.