Store Manager

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to a team that values your growth and success. As a key leader, you will oversee all aspects of store operations, ensuring Company standards and best practices are consistently met while delivering a fun, treasure-hunt shopping experience for customers. Ross is a Fortune 500 company with 2025 revenues of $22.8 billion, headquartered in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide.

Responsibilities

• General Operating Requirements:
  • Lead all Company Best Practices and maximize productivity by minimizing steps and touches.
  • Analyze Store reports to evaluate controllable expenses and overall performance; address variances with action plans.
  • Ensure proper scheduling of Associates to meet business objectives.
  • Accept special assignments as directed by Leadership.
  • Oversee payroll administration, including punch edits, scheduling compliance, Sunday payroll transmission, and reporting.
• Organizational Development:
  • Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and Associates.
  • Reduce Store turnover through selection, training, and motivation, utilizing retention tools like incentive programs and recognition opportunities.
  • Ensure timely completion of all required training courses.
  • Address personnel and performance issues, including coaching, discipline, and termination as needed.
  • Ensure compliance with Ross personnel policies, State, Local, and Federal regulations.
  • Manage Associate Relations issues in consultation with the District Manager.
• Expense Control:
  • Lead all expenditures to stay within budget, focusing on payroll hours as the primary controllable expense.
  • Adjust staffing to align with current business trends.
• Maintaining a Safe & Secure Environment:
  • Ensure adherence to Company safety policies for Associates and Customers.
  • Train Associates on emergency operating procedures.
• Customer Service:
  • Model courtesy, friendliness, and professionalism in all interactions.
  • Recognize Associates using Company programs and supervise Customer service initiatives.
  • Train and coach Associates to provide efficient service at registers, Customer Service desk, fitting rooms, and sales floor.
• Personal and Store Brand:
  • Model and reinforce professional appearance per Company Dress Code.
  • Support and represent the Company brand at all times.
  • Maintain a clean, neat, and easy-to-shop environment with high housekeeping standards.
• Merchandise Processing and In-Store Marketing:
  • Ensure recovery, sizing, and markdowns meet Company standards.
  • Organize merchandise presentation according to Company guidelines.
  • Manage timely processing of merchandise to the sales floor.
• Loss Prevention:
  • Train Associates on Loss Prevention programs to achieve Store shortage goals.
  • Demonstrate integrity and honesty in all interactions as a Ross Leadership representative.
  • Safeguard confidential information, cash, credit card data, and merchandise.
  • Comply with the Loss Prevention Awareness Program and maintain a strong Customer service presence on the sales floor.
  • Lead the annual inventory process, including preparation and execution of guidelines.
  • Monitor mark-out-of-stock policy administration.

Requirements

• Five or more years of Store management experience in a retail environment.
• Proven ability to lead, manage, motivate, and communicate positively with Associates at all levels.
• Experience training, coaching, and developing Associates.
• Strong organizational and prioritization skills to achieve goals and execute tasks.
• Fluency in English.
• Ability to exercise considerable independent judgement and discretion.
• Willingness to work evenings and weekends.

Skills

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Capable of standing, walking, and moving around the Store for up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.
• Perform basic mathematical calculations commonly used in retail environments.

Supervisory Responsibilities

• Direct supervision of Assistant Store Manager, Area Supervisors, and all Retail Associates.