Store Manager

About the Role

Manages all day-to-day store operations and ensures compliance with all established company policies and procedures. Serves as a trainer and leader to all store associates. Consistently strives to meet and exceed all established sales, service, and operational objectives.

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish, and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of the customer.
• All POS terminal transactions in accordance with policy and procedure:
  • Sales, Discounts, and Refunds
  • Loyalty
  • Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  • Shipping and Receiving
  • Price Management (Price Changes, Markdowns, etc.)
  • Singles Damaged Merchandise
  • Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  • Merchandise Placement
  • Sales floor maintenance and housekeeping
  • Promotional event directions, materials, and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  • Scheduling
  • Payroll budget compliance
  • Time and Attendance
• Hiring and employee development responsibilities to include adherence to all policies and procedures in regards to:
  • Completion of all administrative tasks related to hiring employees
  • Proper staffing of all employees in accordance with store hours and needs
  • Ensure training compliance & development of all direct reports
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day-to-day operations.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories, and shoe care
• Basic mathematical skills
• Knowledge of corporate and Store Operations policies and procedures

About the Company

Great shoes for men, women, and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Principal Working Relationships

Customers, Sales Associates, Store Management, District Manager, Regional Manager, Senior Regional Manager, Store Operations, and Training personnel.