Store Manager

This job is located at 2486 Grand Concourse, Bronx, NY 10458.

About PLS

PLS — which stands for People, Location, Service — is a leading retail provider of financial services. The company prioritizes customers and recognizes exceptional team members who go above and beyond. Headquartered in Chicago, PLS operates over 200 financial service centers across 12 states, offering convenient financial products and services such as check cashing to help consumers manage day-to-day financial needs. Founded in 1997 by Co-Presidents Bob and Dan Wolfberg, PLS serves customers who value transparency, affordability, and convenience.

About the Role

Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. They motivate and train team members, develop talent for open positions, and foster a strong customer service culture.

Responsibilities

• Maintain exemplary customer service within the store and build lasting customer relationships.
• Establish a strong customer service culture and implement strategies to meet store goals.
• Recruit, develop, and motivate store team members to exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Analyze financial statements and trends to maximize sales.
• Supervise team activities, including transaction processing, cash handling, and drawer maintenance.
• Coach and develop the team according to career development plans set by the District Manager.
• Market within the community to increase market share and store revenues.
• Resolve customer complaints as they occur.
• Control labor hours, cash, and store audits.
• Review Operations Bulletins, News communications, and training materials to ensure team understanding of policies and changes.
• Maintain a neat and clean store environment for customers and team members.
• Perform other duties as assigned.

Requirements

• Minimum of two years of management experience in industries such as hospitality, financial services, retail, or restaurant.
• Ability, willingness, and comfort to engage with customers.
• Strong desire to exceed corporate initiatives and inspire team excellence.
• Excellent verbal and written communication and presentation skills.
• High-energy, collaborative leadership expertise.
• Professional appearance and demeanor.
• Honesty and integrity.
• English fluency (required).
• English/Spanish bilingual (a plus).

Working Conditions and Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 15 lbs. with little assistance.
• Ability to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Ability to manage multiple projects and handle frequent interruptions to meet customer needs.

Benefits

• Medical, dental, and vision benefits for eligible team members.
• 401(k) retirement plan.
• Paid vacation.
• Opportunities for advancement.
• Ongoing training.

Pay

New York Pay Band: $66,300 - $71,300 USD. This position is bonus eligible.

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results