Store Manager

About the Role

Responsible for achieving expected sales goals across service labor, parts, and fleet business while providing superior customer service through in-store execution of programs, initiatives, and standards. The Store Manager maintains shop productivity, recruits and develops service and back shop teams, and ensures operational compliance and customer satisfaction. This position is designated as safety-sensitive.

Responsibilities

• Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes and laws.
• Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling, and disciplining associates; addressing complaints and resolving problems.
• Oversee productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store, measured through reporting tools and feedback.
• Train and coach service selling associates on the "Customer Care Process," Courtesy Vehicle Inspections (CVIs), and store systems.
• Keep store staffing and talent at optimal levels, sourcing key shop (technician) and selling positions to meet staffing and customer needs.
• Partner in interviewing, hiring, demoting, and promoting external and internal candidates.
• Monitor shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
• Ensure the service staff completes CVIs and proper service repairs for day-to-day back shop operations.
• Execute customer service standards, resolve customer complaints, and ensure compliance with cash, credit, check, refund, and return policies.
• Follow policies and procedures for POS transactions, inventory integrity, reverse logistics, and vendor payment practices.
• Partner with the Fleet business team to build and maintain Fleet service customer relationships.
• Advise associates, technicians, and customers on tires, parts, and service programs.
• Serve as a key holder with opening and closing responsibilities.
• Perform additional related duties as assigned.

Requirements

• High school diploma or equivalent required.
• One year of experience in an automotive service environment.
• Completion of a two-year college or technical program, or 1-3 years of service industry experience with at least one year of supervisory experience.
• Valid Driver’s License.
• Basic knowledge of mathematical concepts (addition, subtraction, multiplication, division, percentages, fractions) and ability to apply formulas for commissions and discounts.
• Previous experience as a work lead or supervisor.
• Ability to exercise judgment and work independently.
• Strong customer service and communication skills, including handling difficult customer situations.
• Comfortable with up-sell techniques and cash handling, including POS systems.
• Demonstrated consistency, accuracy, and follow-through.
• Ability to work days, nights, holidays, and weekends.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Effectively communicate in person, by telephone, or using telecommunications equipment.
• Enter and locate information on a computer and present information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.
• Work under tight time constraints, handle sensitive data, and multi-task to meet deadlines in a fast-paced environment.
• Highly organized with the ability to prioritize and manage time efficiently.

Benefits

• Medical, dental, and vision benefits.
• Life insurance.
• Short-term disability.
• Supplemental benefits.
• 401(k) with company match.
• PTO and holiday pay.
• On-demand pay partner (DailyPay).
• Reduced benefits available for part-time team members.

Pay

Pay range: $77,160 to $114,000 per year based on experience, plus commission and bonus potential.