Store Manager

About the Role

Responsible for achieving expected sales goals across service labor, parts, and fleet business while providing superior customer service through in-store execution of programs, initiatives, and standards. The Store Manager maintains shop productivity, recruits and develops service and back-shop teams, and ensures operational compliance and customer satisfaction. This position is designated as safety-sensitive.

Responsibilities

• Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes and laws.
• Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling, and disciplining associates; addressing complaints and resolving problems.
• Oversee productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store, measured through reporting tools and feedback.
• Train and coach service selling associates on the "Customer Care Process," Courtesy Vehicle Inspections (CVIs), and store systems.
• Keep store staffing and talent at optimal levels, sourcing key shop (technician) and selling positions to meet customer needs.
• Monitor shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
• Ensure execution of customer service standards, satisfaction programs, and resolution of customer complaints.
• Follow policies related to cash, credit, check, refund, return, POS transactions, inventory integrity, and vendor payment practices.
• Partner with the Fleet business team to build and maintain customer relationships.
• Advise associates, technicians, and customers on tires, parts, and service programs.
• Act as key holder with opening and closing responsibilities.
• Perform additional related duties as assigned.

Requirements

• High school diploma or equivalent required.
• One year of experience in an automotive service environment.
• Completion of a two-year college or technical program, or 1–3 years of service industry experience with at least one year of supervisory experience.
• Valid Driver’s License.
• Basic knowledge of mathematical concepts (addition, subtraction, multiplication, division, percentages, fractions) to calculate commissions and discounts.
• Previous experience as a work lead or supervisor.
• Ability to exercise judgment and work independently.
• Strong customer service and communication skills.
• Comfortable handling difficult customer situations and utilizing up-sell techniques.
• Strong cash handling skills, including POS system proficiency.
• Demonstrated consistency, accuracy, and follow-through.
• Ability to work days, nights, holidays, and weekends.

Physical Demands

• Lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing, walking, reaching overhead and below the knees (squatting, bending, stooping, kneeling, twisting).
• Climb up and down ladders to retrieve and stock merchandise.
• Effectively communicate in person, by telephone, or via telecommunications equipment.
• Enter and locate information on a computer.
• Present information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.
• Work under tight time constraints, handle sensitive data, and multi-task to meet deadlines in a fast-paced environment.

Benefits

• Medical, dental, and vision benefits.
• Life insurance.
• Short-term disability.
• Supplemental benefits.
• 401(k) with company match.
• PTO and holiday pay.
• On-demand pay partner (DailyPay).
• Reduced benefits available for part-time team members.

Pay

Pay range: $64,300 to $95,000 per year based on experience, plus commission and bonus potential.