Store Manager

About the Role

A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customer’s perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader, you recognize the strength of the team, provide opportunities for career growth, and use company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication.

Responsibilities

• Ensure consistent, friendly, and informed service to customers by setting an example and training the store team to deliver a first-class creative customer experience.
• Achieve sales goals, profitability, and operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Maintain a vibrant and creative store appearance through Visual Merchandising & Replenishment standards, ensuring a neat, tidy, shoppable, and inviting presentation.
• Build, engage, motivate, and coach your team; assess performance proactively and timely.
• Efficiently execute store operations, including timely management of receiving and other day-to-day processes.
• Identify obstacles and opportunities for the business, communicating and collaborating with store, market, and regional partners.
• Develop the store team based on individual strengths through engagement, coaching, and feedback.
• Assess the store from the customer’s perspective and use insights to drive improvements with market leaders and regional managers.
• Communicate respectfully and urgently with your store team on key issues and messages.
• Ensure compliance with company standards for safety, customer experience, and all store operations.
• Actively recruit, interview, and hire knowledgeable employees who provide an optimal shopping experience, partnering with nearby stores when needed.
• Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
• Understand shrink and expense issues, holding the store team accountable for the same.
• Deliver first-in-class customer service on the selling floor while supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity.

Requirements

• Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products.
• Experience in leading, managing, and developing employees at all levels.
• Experience managing payroll and scheduling effectively.
• Experience driving positive key financial results.
• Ability to organize, plan, and prioritize workload.
• Manage your own time efficiently and effectively.
• Able to delegate and work through others well.
• Communicate clearly and comfortably across all levels of the business.
• Build collaborative working relationships at all levels.
• Deliver honest and constructive feedback, holding team members accountable when necessary.
• Required to work a flexible schedule to meet the needs of the business, including night and weekend shifts.
• One to two years of supervisory experience required; two plus years of retail experience preferred.

Expected Behaviors

• Prioritize customer experience above all else.
• Run an excellent store, balancing the needs of delivering a creative experience and a profitable result.
• Grow knowledge of industry and market trends, including color, inspiration, and creativity.
• Drive results through feedback, coaching, and development.
• Exhibit genuine passion for delivering a unique and creative experience through people.
• Listen to others, empathize, and act with kindness and respect.
• Demonstrate collaboration and address issues proactively.
• Engage in solution-based problem solving and make sound decisions.
• Show adaptability and work with a sense of urgency.
• Maintain positivity, discretion, and remain unbiased.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location and state regulations.