Store Manager

About the role

OXXO USA is seeking an energetic and experienced Retail Store Manager to join our team. As the Retail Store Manager, you will play a pivotal role in ensuring our customers receive exceptional service while maximizing store profitability. Step into a role where your leadership and strategic thinking will make a real impact.

Responsibilities

• Manage employees and adhere to company policies and procedures.
• Ensure all hours of operation are covered, including recruiting, hiring, and retaining employees.
• Monitor and manage inventory levels to prevent shortages or overstock situations; conduct regular stock checks and coordinate with suppliers for timely product delivery.
• Maintain store cleanliness and provide excellent customer service, setting a friendly environment.
• Oversee store financials and collaborate with the District Manager and other Retail Store Managers to share best practices.
• Recruit, train, and mentor store employees, fostering a positive and inclusive work environment.
• Provide ongoing training and development to enhance team performance and career growth.
• Maximize store merchandise and fuel sales while achieving budgeted expectations.
• Communicate sales and profitability goals to store associates and provide feedback.
• Assign tasks, follow up, and counsel employees on policy adherence, cash shortages, and performance issues.
• Manage and resolve customer issues and conflicts professionally.
• Teach and role model customer service and suggestive selling techniques.
• Unload deliveries, organize merchandise, and keep shelves stocked.
• Maintain frequent movement around the store to assist customers and uphold store image standards.

Requirements

• Two or more years of experience working in a retail environment (required).
• Valid Driver’s License and transportation to/from bank and corporate meetings, including valid vehicle insurance (required).
• Previous leadership experience.
• Schedule flexibility is essential; must work peak business hours, including nights, weekends, and holidays.
• Must have a reliable form of communication to be reached.
• Able to lift, stand, and remain active for the duration of the shift.

Pay

Salary or hourly range reflects OXXO USA’s good-faith estimate at the time of posting and applies only to this market. Actual compensation may vary based on factors such as experience and business needs. Additional compensation and benefits may apply.