Store Manager

About the Role

Recruits, hires, trains, and develops an effective sales staff. Provides ongoing performance management and coaching to all store employees, including timely regular written performance appraisals and recommendations for pay increases. Ensures sales staff delivers the highest level of customer service while meeting sales and profit objectives. Coaches and motivates staff to improve individual sales performance and creates staff work schedules to maximize sales while adhering to the store budget. Develops performance improvement plans and handles disciplinary actions when necessary.

Achieves store customer service, sales, and profit objectives through staff. Meets or exceeds store standards for sales, sales per hour, and average ticket. Creates a visually enticing environment and ensures visual guidelines are properly executed. Oversees Buy Online, Ship from Store (BOSS) orders, ensuring all items are accurately picked, packed, and prepared for shipment in a timely manner.

Ensures all products and displays are merchandised effectively to maximize sales and profitability. Ensures product and promotional displays are exhibited timely and accurately. Maintains proper inventory levels to maximize sales and organizes freezers effectively.

Assists customers with purchasing decisions through product knowledge and established sales techniques. Makes suggestions for upgrades and add-ons to increase total sales and achieve monthly sales goals. Handles customer complaints or inquiries and resolves problems while maintaining or enhancing customer loyalty.

Manages inventory control and protects company assets. Creates profitable Manager Specials to support proper product rotation. Orders and maintains physical inventory and operating supplies to maximize sales and profits.

Responsibilities

• Provides the highest level of sales, customer service, and satisfaction when assisting customers.
• Hires, trains, retains, and supervises store employees. Provides ongoing performance management and coaching, including timely annual written performance appraisals.
• Assists the District Manager with ongoing training for store employees and recruits regularly.
• Achieves or exceeds store customer service, sales, and profit objectives. Meets or exceeds store standards for sales, sales per hour, and average ticket. Coaches staff to constantly improve sales standards.
• Manages inventory control. Orders and maintains physical inventory and operating supplies to maximize sales and profits.
• Handles day-to-day operations, including opening and closing the store on time, making deposits, managing petty cash, and maintaining store operations manuals.
• Responds to store alarms and reports equipment issues.
• Maintains the store’s neat and clean appearance at all times. Ensures product and promotional displays are exhibited timely and accurately.

Requirements

• 2-year college degree in sales or marketing or equivalent.
• Exemplary customer service and communication skills.
• One to two years of retail sales and supervisory/management experience.

Benefits

• Paid Time Off
• 401k Savings Plan
• Employee Discount Program (starts first day on the job)
• Company Bonus Plan (based on company performance)
• Educational Assistance Program (must work at least 20 hours a week)
• Medical, Dental, Life, and Disability Insurance

Schedule

Store Hours: The work schedule will vary based on store needs.

Military Veterans and spouses are encouraged to apply.