Store Manager

About the role

The Store Manager is responsible for the sales, profitability, appearance, and overall operations of the store. The position objectives are to show consistent sales growth, ensure the store exemplifies the proper O’Reilly image, operates as a profit center, and follows policies and procedures to ensure the store is operating as economically and efficiently as possible.

Responsibilities

• Maximize sales by directing team members to provide customers with prompt, courteous, and professional service.
• Solicit orders, sell company products, and represent the company in accordance with company policies.
• Maintain and expand the customer base, increase sales volume at assigned accounts, review customer needs to gain market share, and solicit stocking-type business as well as daily needs and equipment sales.
• Communicate with and coordinate sales call efforts with the Territory Sales Manager.
• Supervise all store team members and work with the District Manager in recruiting, testing, hiring, evaluating, promoting, disciplining, and discharging team members.
• Develop and post work schedules based on sales and payroll forecasting; review team member timecards for clocking accuracy and correct missed punches daily.
• Ensure all store team members continually improve their skills through company training on policies and procedures, customer service, computer operations, catalogs, sales, and safety.
• Work with the Sales and Pricing Departments (with assistance of district manager) to establish pricing levels for professional customers.
• Maximize gross profit on outside purchases and monitor non-competitive price overrides and price matches to ensure policy compliance and overall profitability.
• Ensure the store is organized and operating according to all company policies and procedures; communicate new information to all team members as necessary.
• Implement planogram changes and merchandising plans as outlined.
• Provide the Inventory Control Department with accurate and timely stock adjustment recaps.
• Handle all daily store accounting functions, including sales reports, bank deposits, cash drawers, and processing checks.
• Monitor all charge accounts, promptly address past due situations, and communicate regularly with the Territory Sales Manager and credit department on the status of problem accounts.
• Monitor susceptible areas and implement loss prevention procedures, including billing, cash refund, credit and stock transfer procedures, core and warranty procedures, key control/safe combination/alarm codes, and shoplifting prevention.
• Ensure store vehicles are clean, well-maintained, and that daily/monthly inspections are completed properly.
• Report property/building needs using the Maintenance and Repair System (MARS) or to the District Manager.
• Attend the Annual Managers' Conference.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• Manager Development Program module
• Strong verbal and written communication skills
• Well organized with the ability to prioritize effectively and manage time efficiently
• Knowledge of automotive parts, equipment, and systems

Preferred Qualifications

• Fluency in multiple languages (Spanish is highly desired)
• Certified Parts Professional Certification
• ASE certification

Pay

Compensation Pay Range: $56,000.00 – $68,444.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums, which may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Competitive wages and paid time off
• Stock purchase plan and 401(k) with employer contributions starting day one
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth