Store Manager

About the role

This individual will take charge of every aspect of the store, leading their team with energy and enthusiasm from the front lines. They will ensure the smooth running of day-to-day operations, setting the standard for excellence in customer service, sales performance, and operational efficiency.

Responsibilities

• Take charge of every aspect of the store, leading their team with energy and enthusiasm from the front lines.
• Ensure the smooth running of day-to-day operations, setting the standard for excellence in customer service, sales performance, and operational efficiency.
• Manage labor, optimize inventory, and promote the store's membership program to foster customer loyalty.
• Inspire the team, cultivate a positive store atmosphere, and drive business growth with a focus on delivering a world-class experience.
• Report directly to the Area/District Manager and lead a dynamic team, including the Assistant Store Manager, Shift Leads, and Sales Associates.
• Embody and promote the mission and core values of Miniso in every aspect of your role.
• Deliver outstanding customer service, uphold merchandising standards, adhere to operational procedures, and drive sales performance.
• Promote and drive engagement with the store’s membership program, encouraging customer sign-ups and fostering loyalty to enhance customer retention and boost sales.
• Oversee all aspects of store operations and overall performance to develop store employees.
• Meet sales goals by training, motivating, mentoring, and providing feedback to the team.
• Lead efforts to recruit, hire, train, and retain top talent, fostering internal growth by conducting performance evaluations and creating career development paths for both associates and managers.
• Uphold store standards, with a focus on driving profitability through effective sales strategies and expense management.
• Manage cash-handling tasks, ensure strict adherence to standard operating procedures, and create a clean, safe environment for both associates and customers.
• Serve as the key liaison with the Area/District Manager and Human Resources regarding employee performance and relations, ensuring all associates are held accountable for their roles and responsibilities as outlined in their job descriptions.
• Drive an inviting store environment, keeping the store in top condition and ensuring visual displays align with company guidelines.
• Champion business growth through strategic planning that boosts store presence, increases store traffic, and maximizes sales performance.
• Address and resolve issues raised by both staff and customers, ensuring quick, effective solutions to maintain a positive environment.

Requirements

• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Proven successful experience in retail management.
• Strong leadership, organizational, and customer management skills.
• Excellent communication and interpersonal abilities.
• Ability to relocate or manage additional stores based on business needs.
• Ability to travel between locations is required.

Qualifications

• A high school diploma or equivalent required.
• An Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or related degrees is preferred.
• 3+ years of experience in retail management, with a strong track record of leading teams.

Skills

• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Proven successful experience in retail management.
• Strong leadership, organizational, and customer management skills.
• Excellent communication and interpersonal abilities.
• Ability to relocate or manage additional stores based on business needs.
• Ability to travel between locations is required.

Benefits

• USD $19.00 - USD $30.00 /Hr.