Store Manager

What You'll Do

• Engage with guests, share our brand story, and help them find the perfect pieces.
• Open and close the store independently, ensuring smooth daily operations.
• Effectively handle in-store guest issues and answer questions related to merchandise and store policies.
• Process transactions accurately on the POS system while ensuring a seamless checkout experience.
• Oversee hiring, onboarding, scheduling, and performance management, ensuring a well-trained and motivated team.
• Train and develop a high-energy team that delivers amazing guest experiences.
• Implement clienteling techniques to build strong relationships and increase guest loyalty.
• Utilize CRM strategies (Endear) to track guest interactions and personalize outreach.
• Monitor sales KPIs (conversion, UPT, AOV, etc.), strategizing with the team to drive revenue and engagement.
• Ensure all visual merchandising displays are fresh, inviting, and aligned with brand guidelines.
• Oversee inventory intake, stock organization, and replenishment to optimize product availability.
• Conduct weekly and quarterly cycle counts, reporting inventory discrepancies and trends to the operations team.
• Stay ahead of new product launches, leading product knowledge sessions for the team.
• Manage in-store bead bar appointments, parties, and special events to create unforgettable moments for guests.
• Fulfill in-store custom orders.
• Plan and execute in-store activations, community events, and brand partnerships to increase foot traffic, engagement, and enhance brand awareness.
• Oversee daily store operations, including opening/closing procedures, cash handling, and security.
• Ensure compliance with all company policies, procedures, and safety standards.
• Maintain a clean, organized, and well-functioning store environment for both guests and employees.
• Stay flexible, tackle challenges head-on, and find creative solutions to keep the store thriving.

What You Bring to the Team

• 4+ years in a management role (Store Manager, Assistant Store Manager, or similar).
• Experience with ERP platforms, Netsuite is a plus.
• Experience in scheduling, hiring, inventory management, and performance coaching.
• Ability to create meaningful connections and provide exceptional service.
• A strong eye for visual merchandising, and experience in marketing, events, or social media.
• Ability to work weekends, holidays, and adjust to business needs.
• Alignment with our values – Passion for kindness, positivity, and community-driven retail.