Store Manager

About the role

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. Founded in 1977 by brothers Kevin and Jay McLaughlin, the brand offers classic clothing with current relevance and a retail environment that reflects the town's character. Over 150 retail locations exist, each uniquely designed to foster a sense of community and provide personalized service.

Responsibilities

• Act as the Brand Ambassador by embodying the company culture to develop and nurture productive and profitable relationships with clients and communities
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within our communities
• Manage store operations to ensure all aspects run efficiently, creating a profitable and productive business
• Recruit and hire top talent, train and develop teams on selling skills, product knowledge, and operations, conduct performance appraisals, and coach in the moment to maximize sales and motivate team
• Strategize and implement a client outreach plan, utilizing clienteling tools, effectively use the POS system to provide exemplary service
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions for the client, monitor sales trends, and execute plans to maximize sales within the store
• Communicate and execute all direction from Retail Operations and the Corporate Office, plan and prioritize the workload, ensuring the customer is the top priority
• Maintain a clean and organized store to ensure a great place to work and shop, partner with District Manager and Human Resources on employee relations issues and performance issues to ensure they are handled in accordance with company policy
• Adhere and enforce company policies and procedures and standards of professionalism, lead by example, and maintain the highest level of integrity at all times

Requirements

• 3+ years of retail management experience preferred
• Bachelor’s degree or equivalent experience
• Strong management and leadership skills
• Strong analytical and problem-solving skills
• Team player with strong communication and interpersonal skills
• Proven track record in achieving sales goals and takes accountability for results
• Positive and self-motivated
• Consistently demonstrates accountability, reliability, and professionalism
• High energy and results-driven
• Able to adapt positively to change
• Able to multi-task, while keeping the customer the top priority
• Able to work various shifts, including weekends and holidays
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds