Store Manager

What You'll Do

• Oversees the daily sales and back of house operation and ensures sales objectives are met.
• Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability.
• Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them.
• Makes staffing decisions including employment, training, task assignment, promotion, discipline and termination for assigned functions.
• Fosters a productive work environment through consistent coaching, training and engagement of Sales Associates.
• Follows our customer engagement model, SUGARTAINMENT, by setting the stage, welcoming, engaging, entertaining and thanking the customer.
• Must be proficient in product knowledge.
• Promotes safety for both our customers and associates by adhering to company guidelines.

Recruit Great Talent

• Responsible for proactively networking/recruiting qualified candidates to ensure proper backfill for all positions.
• Identify internal/external candidates with a proven ability to develop and maintain sincere, authentic relationships.
• Interview and select candidates based on IT’SUGAR’S core values.
• Onboard, train and coach Associates/Supervisors and ensure that policies and procedures are adhered to.

Achieve Sales Goals

• Follows through on customer requests for specific items and suggests additional products.
• Uses selling skills by explaining benefits, features, prices, quality, value, and other product information.
• Establish a Collaborative Selling Culture in the Store, ensuring Associates/Supervisors are trained in all IT’SUGAR selling training programs.
• Manages Store Operations Oversees all operational standards, including the timely execution of pricing, signage, replenishment, plan-o-grams, shipping, receiving and maintenance of inventory accuracy and product flow.
• Oversees the execution of store cash handling records, reports, and opening and closing procedures.
• Maintains allocated budget within the store.
• Safeguards the store's visual guidelines and supports the brand image.
• Oversees the planning and set-up for special events and promotions.
• Maintain communication with Supervisors regarding product recommendations to increase sales/inventory.
• Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the store leadership team and escalates to HQ as needed.

Embody Our Core Values

• Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker.
• Display enthusiasm and optimism while fostering a team environment within the store.