Store Manager

About the role

At Hot Topic, we’re passionate about music, pop culture, and creating the most amazing in-store experience for our customers and employees. As a Store Manager, you’ll lead the store in achieving sales targets, recruiting, developing talent, and managing performance—all while fostering a collaborative and engaging environment.

Responsibilities

• Ensure the store achieves sales plans and comp sales goals.
• Recruit, develop, and retain a passionate and collaborative team.
• Drive customer engagement through social media, store web applications, and clienteling.
• Maintain operational excellence with a balance of structure, delegation, and customer-first selling practices.
• Monitor shrink/loss prevention, payroll hours, schedules, and external factors affecting business.
• Collaborate with retail leadership and HQ partners on trends and customer feedback.
• Analyze sales reports and use data to guide strategy for hitting targets.
• Adapt to new technologies, communicate company policies, and manage supply spending.
• Merchandise the store compellingly, following planograms and launching promos on time.
• Build a bench of talented staff through mentorship, recognition, and feedback.

Requirements

• At least 1-2 years of retail store management experience, leading teams to success.
• Skills in communication, recruiting, operations (payroll, reporting, scheduling, merchandising).
• High school diploma or GED equivalent (degree preferred).
• Ability to thrive in a fast-changing retail environment.
• Open-minded and inquisitive about pop culture fandoms and music trends.
• Physical ability to navigate the store, merchandise products, and handle boxes up to 50 pounds (with or without reasonable accommodation).