store manager

About the role

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. The Store Manager is responsible for the management of a Goodwill store, planning, coordinating, and directing the daily activities related to its successful operation and the achievement of organizational goals and objectives.

Responsibilities

• Responsible for hiring, orientation, training, development, coaching, and termination of store staff.
• Ensures job descriptions are maintained and updated as well as establishes performance criteria.
• Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill.
• Ensures the proper coordination of clients assigned to the store.
• Communicates problems and concerns with Retail District Director (RDD) and/or Human Resources representative.
• Oversees and manages operations to ensure Goodwill policies and procedures are communicated and enforced.
• Manages daily inventory of raw donations to meet store production goals.
• Ensures staff schedules are in line with store staffing model and budgeting parameters.
• Manages the use of SAP Warehouse Management System (WMS) to accurately account for and track containers by type of product.
• Meets all system compliance standards and achieves daily/weekly production and sales goals.
• Identifies ways to improve backroom operations, front end retail sales, and other aspects of operations.
• Oversees all visual merchandising, cleanliness, and organization of the sales floor.
• Ensures compliance with all asset protection policies and procedures and proper cash handling.
• Promotes an environment of workplace safety and monitors safety and takes corrective action.
• Assists in the development of the annual budget and effectively manages the store budget.

Qualifications

High school diploma plus four (4) years of related experience required. Two (2) years supervisory experience required. For internal applicants, two (2) year supervisory experience may be waived if the internal applicant successfully completed ninety (90) days as a Customer Service Coordinator or Production Coordinator and completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Human Resources.

Skills

• Proficient in use of computer and Microsoft Office Suite.
• Ability to learn other technology used in operations as well as financial data analysis.
• Excellent interpersonal skills and effective communication.
• Maintain confidentiality of data and information.
• Valid driver's license and reliable transportation to attend trainings, meetings off site and meet obligations of banking and other store related business.