Store Manager

About Foxtrot

This is a new Foxtrot Market. We are committed to building a vibrant food community through the thoughtful curation of makers' products, fostering caring neighborhood connections, and providing the ease of shopping convenience. We're dedicated to supporting our teams and customers every step of the way, ensuring we do right by everyone involved.

About The Role

We are seeking an energetic and experienced Store Manager to join our dynamic team in a unique retail environment that blends high-quality merchandise with a vibrant café experience. The ideal candidate will have a strong background in retail, restaurant, or hospitality management and be passionate about customer service, team leadership, and operational excellence.

Responsibilities

• Customer Service: Act as a shopkeeper and host, ensuring every customer has a positive experience. Lead by example and coach the team to deliver outstanding service, addressing customer inquiries and concerns promptly. Proactively evaluate customer trends & metrics to create a plan of action to address customer service opportunities.
• Team Leadership: Build & develop a high-performing team through consistent practices of recruiting, performance management and development. Provide ongoing coaching and feedback, fostering a positive and collaborative environment. Set high standards for performance, professionalism, and customer engagement.
• Retail & eCommerce: Manage daily in store operations, ensuring high standards of food and beverage preparation, presentation, and service. Ensure compliance with health and safety regulations.
• Business Acumen: Manage inventory, labor and operations, including maintaining optimal inventory & staffing levels, assessing & optimizing as needed to meet the needs of the business and customer experience.
• Operational Efficiency: Create a plan and communicate to the team to ensure execution and improvement of all operational standards. Manage opening and closing procedures, financial reporting, and develop strategies to drive business growth.

Requirements

• Skills & Experience: 5+ years of management experience in retail, restaurant, or hospitality. Previous experience with full ownership of P&Ls, driving top line customer experience while managing the P&L. Proven ability to drive business performance and lead a successful team. Including successfully managing performance & development of an hourly & salaried team. Experience in inventory management and operational efficiency. Strong leadership and customer service skills. Knowledge of food and beverage operations, especially in a café setting, is a plus. Excellent organizational, multitasking, and communication abilities. Enthusiastic, proactive, and solution-oriented. Must be 21+ to sell and handle alcohol. Must be able to lift up to 40 pounds of boxes up and down stairs.