Store Manager

About the role

Join the team at Claire’s, where we celebrate self-expression, creativity, and the latest trends. This opportunity is ideal for someone who thrives in a fast-paced retail environment, enjoys engaging with customers, and is passionate about driving sales.

Responsibilities

• Drive sales and profit by achieving retail store targets, implementing strategies, and promotions to increase traffic and sales.
• Create memorable shopping experiences by infusing positivity and inclusivity into every customer interaction, helping them find pieces that reflect their unique personality.
• Become a trained piercing specialist: conduct piercings, educate customers on aftercare, maintain a sterile environment, and address questions or concerns.
• Oversee store operations, including inventory management, cash transactions, visual merchandising, and promotional activities to reflect Claire’s fun and joyful brand.
• Lead and develop your team by recruiting, training, managing, and fostering a culture of collaboration, motivation, and accountability.
• Represent the Claire’s brand with enthusiasm, offering fashion tips and ensuring the store is well-merchandised to reflect the latest trends.

Requirements

• Ability to conduct piercings with patience and empathy, particularly for young or anxious customers.
• Proficiency in operating a POS system to facilitate transactions and manage sales efficiently.
• High school diploma or equivalent, with 1-2 years of retail management experience.
• Physical ability to stand during scheduled shifts and maneuver 11-35kg (25-75lbs).
• Capability to bend, stoop, reach, and climb ladders or step stools while assisting customers and placing merchandise.
• Passion for providing customers with opportunities for self-expression and delivering excellent service.
• Strong verbal and written communication skills for interacting with customers, employees, and management.
• Strong grasp of mathematics for tasks such as inventory management, sales analysis, and cash handling.
• Proven leadership skills with a positive attitude, self-motivation, and organizational abilities.
• Passion for fashion and staying up-to-date with the latest trends to enhance the customer experience.
• Ability to create curated fashion looks with products during your shift.

Skills

• Sales-driven mindset with a focus on meeting and exceeding targets.
• Customer-centric approach with a passion for exceptional service.
• Strong communication and selling skills to engage customers and build relationships.
• Ability to work independently and take charge when needed.
• Inspired by Claire’s values: teamwork, compassion, integrity, customer delight, diversity, and self-expression.

Benefits

• Full-time employees are eligible for medical, dental, vision, employee assistance program, and life insurance.
• Generous employee discount on Claire’s products.
• Opportunities for advancement and career development.
• Fun and inclusive work environment with supportive teammates.