Store Manager

Location: 7905 South Blvd, Charlotte, North Carolina 28210

Minimum Qualifications

• High School diploma or GED preferred.
• Experience in retail sales preferred.
• Experience to perform the essential duties, responsibilities, and working in the conditions described.
• Ability to supervise and train for the use of equipment, tools, and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
• Ability to supervise and manage the functions listed in the CSR and ASM job description.
• Ability to use a computer or acquire skills necessary to use a computer at the site, including analysis of reports, inventory control, cash control, and counseling notices.
• Valid driver’s license and adequate transportation to/from bank and corporate management meetings.
• Ability to communicate (orally and in writing) in English.
• Perform other duties as assigned or delegated by supervisor.

Responsibilities

• Leadership and Management
  • Recruit, hire, and train positive, enthusiastic employees, ensuring excellent customer service.
  • Develop, manage, and assign tasks to ensure the site is clean, adequately stocked, organized, and well-kept based on Company standards.
  • Maintain a professional and supportive image among subordinates and supervisors.
  • Schedule employees within Company guidelines to maximize customer service and maintain site image.
  • Implement non-discriminatory management skills while hiring, training, counseling, motivating, and separating employees.
• Site Relationships
  • Develop positive and professional relationships with all suppliers.
  • Promote excellent service and resolve customer complaints in a timely, professional manner.
  • Promote and ensure a safe, positive public image within the neighboring community.
• Training and Development
  • Prepare ongoing and timely performance appraisals in writing for all employees, providing proper performance-based feedback.
  • Train all employees to ensure customer service, site image, and marketing execution meet Company standards.
  • Train all employees on safety procedures and promote safety awareness.
• Communication
  • Develop ways to ensure all employees receive proper communication in a timely manner.
  • Establish periodic ongoing communication meetings with all site employees and the Market Manager.
• Organizing and Planning
  • Evaluate and develop specific action plans to address the needs of the site to reach desired objectives.
  • Organize and maintain all site files and manuals.
  • Manage and supervise store employees to ensure all required and requested reports are completed accurately and timely.
  • Manage and supervise store employees to ensure all merchandise is stocked, attractively displayed, and priced correctly.
  • Ensure all required employment-related posters and signs are easily accessible to all employees.
• Financial
  • Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
  • Budget and forecast P&L lines, as well as understand and manage merchandise margins.
  • Safeguard and account for all money received and disbursed.
  • Perform all other financial analysis necessary to maximize sales and net profits.
• Working Conditions
  • Performs approximately all work indoors but will be required to work outside to clean parking lots, gas pumps, take out garbage, etc.
  • Exposed to occasional cold temperature extremes while supervising or managing store employees performing work in a walk-in cooler and/or freezer.
  • Exposed to occasional noise.
  • Work with a minimum of direction and supervision.
  • At all times work as an effective manager, supervisor, and leader.

Schedule

Flexible availability