Store Manager

About the role

Boll and Branch is seeking a Store Manager to lead our retail team at Short Hills Mall.

Responsibilities

• Achieve and exceed sales plan expectations.
• Take action to obtain the highest level of profitability for the store.
• Set an example of exceptional customer service by leading sales efforts on the sales floor.
• Be an expert in all Boll & Branch products and train all team members to be the same.
• Meet monthly with each associate to discuss performance by reviewing productivity vs. goals.
• Coach and provide suggestions for improvement, addressing performance management when necessary.
• Create and drive community outreach initiatives through local businesses and our Designer Outreach program.
• Analyze selling reports.
• Recruit, train, motivate and retain quality Brand Ambassadors.
• Maintain a fully staffed team.
• Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage.
• Maintain a high level of visual merchandising and housekeeping standards as directed by the company.
• Perform daily paperwork reconciliation and other operational tasks.
• Protect store assets and inventory.
• Reconcile inventory to identify and reduce shrinkage.
• Communicate and implement corporate directives to retail associates in a timely and effective manner.
• Create elevated experiences for our clients through our in-store, in-home and virtual design consultation program.
• When applicable, perform in-home installations for our clients while making additional sales recommendations.
• Aid in designing a client’s space through sleeping habits and style preferences.
• When assigned, perform other functions, duties, or projects as directed.

Requirements

• 3+ years’ experience in a Store Manager position.
• Associate/Assistant Managers from high volume backgrounds will also be considered.
• Full understanding of specialty retail, including business development, human resources, visual merchandising, and store operations.
• Knowledge of basic retail math and cash management techniques.
• Strong leadership, critical thinking, and problem solving skills.
• Ability to delegate responsibility and work to staff, with appropriate follow up.
• Strong verbal and written communication skills.
• A positive, outgoing, and enthusiastic personality.
• An entrepreneurial mentality, who is sales focused and takes full ownership of the store’s business at all levels.
• A mentor and leader to staff and peers, developing your team's strengths and identifying opportunities for growth.
• A trainer able to teach skills in customer service, selling, and operations.
• Ability to travel to the corporate office and other store locations when needed.
• Proficient with standard office and retail environment equipment (phones, POS, alarm systems etc).
• Intermediate knowledge of G-Suite (including Google Drive/Docs), as well as Word and Excel.
• Must be able to stand for long periods of time, reach overhead, lift up to 50 lbs., and be able to climb a ladder/step stool.

Benefits

Medical, Dental, Vision, and Life/AD&D insurance
Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount

About Boll & Branch

Boll & Branch is committed to making better bedding. Founded in 2014, we prioritize thread quality over thread count, using only 100% organic raw materials in our supply chain. We are proud to be the first bedding company to be Fair Trade Certified. We are dedicated to five commitments: cultivating the highest quality threads, pioneering 100% organic cotton, being free from toxins at every step, being 100% traceable from farm to finish, and treating all workers fairly and ethically. We operate six retail stores across the country, including partnerships with Bloomingdale’s and Nordstrom, and have raised $100M from L Catterton, a leading consumer goods private equity fund. We are headquartered in Summit, NJ, with offices in New York, NY and New Providence, NJ.