Store Manager

About the role

Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you will shape the guest experience by coaching your team to give their best to Every Guest, Every Time. You will drive high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience.

Responsibilities

• Drive for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience.
• Complete training courses and attend weekly sales leadership calls.
• Lead by example on the sales floor, showing your team how to provide exceptional service.
• Coach your team one-on-one and motivate them to reach the next level of performance.
• Manage daily operational tasks and maintain brand compliance.
• Drive personal sales by following the EGET sales process.
• Resolve customer issues and assist with customer transactions.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide training and mentoring to deliver outstanding customer experience.
• Identify selling skill gaps and build and implement development plans.
• Run store operations, analyze staffing needs, report financial and sales data, manage cash, meet compliance, and handle store up-time and functionality.
• Maintain inventory by restocking shelves, managing device security, and ensuring store cleanliness.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Collectively, you and your team will be responsible for attaining store targets daily/weekly/monthly.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry (preferred).
• Experience in Customer Service or leadership role (management experience in a commission-based sales environment).
• Proven history of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Ability to lift ten pounds and stand for extended periods of time.