Store Manager

About the Company

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We’re re-imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next.

Responsibilities

• Manage all aspects of the day-to-day operations of the retail dispensary/store, including sales, inventory management, staffing, and customer service.
• Monitor sales trends, customer feedback, and competitor activity to identify opportunities for improvement and growth.
• Hire, coach, develop, and lead a team of budtenders, inventory associates, and assistant managers, ensuring they have the knowledge and resources needed to provide excellent customer service.
• Partner with Retail VP and/or Market GM to develop and implement sales strategies to drive revenue and achieve sales goals, including promotions, events, and product displays.
• Ensure compliance with all local and state regulations governing the sale of cannabis products, including licensing requirements, age restrictions, and product labeling.
• Resolve customer complaints or issues in a timely and professional manner.
• Stay informed about cannabis products, industry trends, and regulatory changes to provide accurate information and recommendations to customers.
• Develop and implement operational procedures to optimize efficiency and productivity.
• Administer routine audits to maintain accurate inventory of all cannabis products.
• Manage daily financial reporting requirements.
• Develop and maintain schedules for all dispensary staff, including budtenders, inventory associates, supervisors, and managers.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Requirements

• 4+ years’ retail store management experience.
• Successful track record in achieving sales, ADS, customer service, and employee retention goals.
• High School Diploma or GED required.
• Cannabis experience a plus.

Skills

• Customer Obsessed (AYR): Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships, creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to.
• Building Effective Teams: Blends people into teams as necessary to deliver results; creates strong morale and team spirit that fosters a culture of excellence; shares successes and opportunities for improvement in terms of the whole team; creates a feeling of belonging and value in the team and in the Company.
• Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
• Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.

Direct Reports

Manages department within a function with authority to hire/terminate.

Working Conditions

• Work is primarily performed in a dispensary setting.
• The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
• Involves frequent contact with staff, vendors, and customers.
• Work may include dealing with law enforcement and occasional State inspectors.

Physical Requirements

• Frequently communicates with customers and/or caregivers regarding medical conditions and symptoms; must be able to exchange accurate information about product offerings.
• Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.
• Must be able to remain in a stationary position when checking in customers or operating the register.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
• Ability to twist, turn, bend, stand, and walk as required to perform the duties associated with functioning as a dispensary agent.